Refund of s7 tickets, how much they refund. How to return a non-refundable plane ticket? What are non-refundable tickets?

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Usually plane tickets are purchased in advance. This is a reasonable decision, because in case of a return, you will be able to demand the money back and not face any difficulties. But even in such a situation, it is difficult to understand the airline rules on your own. In the case of a specific S7 company, a ticket should be returned after reading reliable information.

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Where to contact

To exchange or voluntarily refuse a purchased S7 ticket, you need to go to the company’s official website.

1. The site has a “My Bookings” service.
   You need to log in using the data received when ordering and purchasing. A Return button will appear. You should look for it on the right side of the monitor.
   The next step is to identify passengers whose tickets need to be returned back to the company. Before submitting your application, it is advisable to read the information provided on the page.
   Additionally, you need to check your data, contact information, and card details to which the money will be transferred after the transaction is completed.
   This method is relevant if the document was purchased using a plastic card.
2. Call the contact center.
   There is a hotline number on the company's website. A call can also be made by pressing the company's call button. The service is free in the Russian Federation.
   The operator is provided with the data from the first page of the passport, date of birth, several digits of the card with which the ticket was paid earlier. The staff member will ask for your reservation number and itinerary.

If the passes were not purchased via the Internet, then you need to visit the carrier’s office and issue a refund. The money will be handed over personally to the passenger who will verify a valid passport.

Return nuances

The company refuses to return money to an outsider. But there is an exception - if there is an official power of attorney, the airline has the right to hand over the funds.

1. In case of successful consent, the funds will be transferred to the user’s account within 20 days.
2. For services provided, the carrier charges a small percentage. To find out the exact amount, you need to call the contact center and indicate your region of location.
3. An electronic ticket is a valid document, just like the printed version. Therefore, you can demand a refund for it without much difficulty.
4. The amount is transferred to the same account from which the funds for payment were received. You can provide additional details so that the refund can be made to another account.

When purchasing from a third-party agency, you must call S7 for delivery. Applications for compensation are considered on an individual basis. Employees of the organization will study the reasons for the refusal and report a decision.

Return Policy

To get a refund for your ticket and not violate official aviation rules, you need to follow the instructions.

According to tariff plan

Each airline sells tickets at different prices, depending on the class chosen.

1. "Economy" or basic.
   Such documents are considered non-returnable. If a person misses a flight, but has a ticket in hand, then the citizen has the right to change the departure date, route and even the board number. But you will have to pay a fine for refusing services.
   Additionally, it is possible to deposit money to purchase a pass to a more comfortable class.
2. S7 refund of economy-flexible ticket.
   According to the tariff, the user has the right to change the departure date, as well as change the flight number. In this case, you will not have to pay additional fees. You only need to pay extra for the ticket if it costs more than the first one. But this does not apply to situations where the number and day are changed after registration. In this case, you will have to pay a penalty.
   If you want to return your travel document without missing your flight, you can get a full refund.
3. Basic business.
   You can change the departure date and flight number in advance. In this case, the passenger is not subject to additional fees. If a person does not make it before the departure of the flight, it is necessary to pay penalties in order to change the date of the flight.
   The tariff is non-refundable, and you won’t be able to get your money back for it, but you can make an exchange.
4. Flexible business.
   The document is of a return type, so you will not have to pay a penalty for changing the date or flight, even if the passenger missed the plane.
   To avoid difficulties when returning tickets, you need to clarify the necessary questions with airline consultants in advance. S7 provides bonuses for every flight. To return them, you will need to be notified of the flight failure. If there is a delay in registration due to transport difficulties, then the bonuses will expire.

Full return

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Any passenger has the right to cancel the flight in advance. Advance notice of the decision and compensation will be required.

1. If you return your travel document 24 hours in advance, you can expect a full refund.
2. If the period is less than a day, then the amount will not exceed 75%.

It is important to understand that the decisive factor in this matter is the efficiency of the reported data.

Sample application

To return an S7 ticket, you need to fill out a correct application.

1. First, complete passenger information is filled in.
2. Next, you need to provide information from the first page of your passport.
3. After this, they write a request for the opportunity to terminate the contract. The column indicates the direction in which the person was supposed to go - the flight number, the date of departure, the number of tickets to be returned, the names of the passengers.
4. The next step is to ask for a refund. This section provides payment details.
5. The last part of the document is agreement to withhold a certain percentage for the provision of services.
6. At the bottom of the page, indicate a mobile phone number for communication, put a personal signature, and the date of drawing up the paper.

Causes

To get a refund of the money spent on a ticket, you must indicate in your application compelling reasons why the person is unable to attend the flight.

Forced

Sometimes situations arise when a passenger is unable to come to the airport, even if he has purchased tickets in hand.

1. Illness of the main passenger or his relative with whom he was supposed to travel.
2. If a circumstance arises such as the death of one of the family members who was supposed to fly on an airliner with the passenger. To confirm the fact of death, provide a document or certificate signed by the attending doctor and the seal of the clinic.

Not the passenger's fault

Every citizen has the right to demand money back from the airline. But provided that the impossibility of the flight was due to the fault of the air transportation company.

1. The flight was canceled due to bad weather or aircraft breakdown.
2. Sometimes companies change the route for certain reasons.
3. The aircraft is not allowed into space, and the pilots have to turn the board back.
4. The journey to the airport takes a certain time, and therefore in the harbors they provide a special bus to transport people. If it breaks down during the journey and the person misses the flight, then it is not his fault. The company is obliged to return the money or exchange the transport document for a suitable ticket.

Voluntary

Voluntary cancellation of a flight is a situation when a passenger has the opportunity to visit the airport on the appointed date, but does not want to do so. Then you should warn the company representatives.

The ticket is not refundable

There are unpleasant situations when a flight is canceled, but the operators refuse to return the money paid. The carrier's employees are guided by the internal rules for the return of S7 air tickets.

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These are illegal and false actions aimed at people who do not know the rules and regulations for the provision of services, as well as the law “On Protection of Consumer Rights”. The carrier does not have the right to withhold funds if the emergency occurred due to the fault of the airline.

1. Air Transport Agency.
2. Russian aviation website.
3. Rospotrebnadzor.

In 2020, anyone has the right to get a refund for an unused ticket. If the delay or complete cancellation was due to the fault of the airline, the passenger may demand not only a refund, but also an exchange of the ticket for a suitable option.

did it indicate on the ticket that it was “refundable” or another indication – “non-refundable”? The essence of a “non-refundable” ticket is that it is sold at a greatly reduced price, but cannot be exchanged or returned at the passenger’s initiative.
Karhu Boris

In case of illness of the passenger and if he confirms this with documents, the money will be returned to him in any case. Regardless of whether the ticket is refundable or non-refundable.

"Article 108. Termination, at the initiative of the passenger, of the contract for the carriage of passengers by air
1. If a passenger refuses air transportation for reasons not provided for in paragraph 2 of this article, the return of the carriage fee to the passenger is carried out in the following order:
1) if the passenger has entered into an agreement for the air carriage of a passenger, which provides for the return of the carriage charge upon termination of the agreement for the air carriage of the passenger, the passenger shall be refunded the carriage charge paid for the air carriage (except for the amount of the carrier’s expenses actually incurred by him and related to the fulfillment of obligations under the air carriage agreement passenger) provided that the passenger notified the carrier of the refusal of air transportation no later than twenty-four hours before the end of the passenger check-in time established in accordance with federal aviation rules for the flight indicated on the ticket;
2) if the passenger notifies the carrier of the refusal of air transportation in violation of the deadlines established in accordance with subparagraph 1 of this paragraph, before the end of the passenger check-in time established in accordance with the federal aviation rules for the flight indicated on the ticket, the passenger will be refunded the carriage fee paid for air transportation with the collection of a penalty in the amount of twenty-five percent of the fare paid for air transportation of a passenger and the amount of the carrier’s expenses actually incurred by him and related to the fulfillment of obligations under the passenger air transportation agreement. The carrier has the right to reduce the amount of the specified penalty;
3) if the passenger notifies the carrier about the refusal of air transportation after the end of the passenger check-in time established in accordance with the federal aviation rules for the flight indicated on the ticket, the passenger will not be refunded the fare paid for air transportation;
4) if the passenger has concluded an agreement for the air transportation of a passenger, which provides for the condition of non-refund of the carriage charge upon termination of the agreement for the air carriage of the passenger, the carriage charge paid for the air carriage of the passenger is not refunded, with the exception of unused amounts collected by the carrier in favor of other organizations in accordance with the legislation of foreign states , from the territories on or through the territories of which the air transportation of passengers is carried out.
2. In case of forced refusal of a passenger from air transportation due to illness of the passenger or a member of his family or a close relative traveling with him on an aircraft, as confirmed by medical documents, or in connection with the death of a member of his family or a close relative, which is documented, and notification of this to the carrier before the end of the check-in time for passengers for the flight specified in the ticket, established in accordance with the federal aviation rules, or in connection with the delay in the departure of the aircraft, other actions (inaction) of the carrier provided for by the federal aviation rules, entailing non-fulfillment or improper fulfillment of obligations under the passenger air carriage agreement, the passenger is refunded the fare paid for air transportation.
3. For the purposes of paragraph 2 of this article, family members mean spouses, parents and children (adoptive parents and adopted children), close relatives - grandparents and grandchildren, full and half brothers and sisters."

Purchasing air tickets online can significantly save passengers' time. However, a situation may arise in which it is necessary to return the ticket due to the fault of the carrier or the initiative of the client. Find out how to return an S 7 plane ticket purchased by a user via the Internet in this article.

Conditions for refunding air tickets for S7 Airlines flights

You can buy tickets to S 7 using one of several tariffs. The official portal displays the flight schedule and price range.

The conditions allowing you to return S 7 air tickets depend specifically on the chosen fare.

If you have a return coupon, you can cancel the service at any time. S 7 will return the money paid to him.

Existing tariffs and related conditions:

• "Business Flexible" The passenger will return the S 7 plane ticket without losing his money. If you are late for your flight, you can exchange your document and choose a flight on another day;
• "Business Basic". If the client is late for the plane or wants to change the departure date, he will be charged a certain commission. It is not possible to return the ticket and return the payment;
• "Economy Flexible". You can return your S 7 plane ticket or change your flight without a fee. If the new ticket costs more, you will have to pay the difference. The late passenger pays a commission. At the Economy Flexible fare, tickets are considered refundable;
• "Economy Basic". You can change your flight and departure day by paying a fee. It is not possible to return a ticket and get a refund.

When choosing the S 7 tariff, it is better to immediately think about whether you will have to return your ticket in the future and weigh all the pros and cons of the decision. If there are any circumstances that could disrupt your plans, you should take them into account and find out whether the plane ticket is refundable or not.

Non-refundable fares are often chosen by people who want to save money on their flights.

The amount of money returned depends on the day of his application to the S7 company:

• If you return your ticket no later than 24 hours before registration closes, the full amount will be refunded. The commission will be deducted only for expenses related to the provision of the service;
• when there is less than 24 hours left, the fee is 25% plus S 7 expenses;
• It is not possible to return a plane ticket after check-in is completed.

In what situations can you use a forced return:

1. Flight cancellation or rescheduling.
2. Changing the route.
3. Lack of seats (according to the selected class).
4. Landing takes place at an airport that was not included in the original route.

If the flight of the S 7 aircraft was partially completed, the forced refund will be the same, that is, the passenger will receive a certain share of the money paid.

In the case of non-refundable tickets for S 7 flights, compensation is only made in the event of death or serious illness. This is confirmed if you submit the document according to the relevant certificate to the AK.

Instructions for returning tickets purchased online

The reason why a client of S 7 needed to return a ticket could be various circumstances. It is rarely possible to know in advance what will turn into an obstacle and force a person to abandon the planned trip.

You can return your plane ticket on the official portal of the air carrier. The user goes to it, enters the “My Reservations” section and enters data into the application. The online refund procedure is possible if no flights have been booked previously.

Another way is to call the S 7 support center at 8-800-700-07-07. This service operates 24 hours a day. Calls are made free of charge and accepted from all Russian regions.

When the client calls, the call center employee will ask for personal information, as well as the first and last digits of the bank card number used to transfer the payment. In addition, you will need to voice the reason why the person decided to make a return.

Important! There is a feedback form on the S 7 portal. Its use is another method of submitting a request for a ticket refund. The operator will receive it and then contact the user via email.

The stage of processing of the online application can be tracked.

Deadlines for receiving funds

The money is returned to the passenger within twenty days from the date of sending the request to cancel the reservation. The duration of this period is determined by law for air carriers who must fulfill their obligations to return funds. They are credited to the account belonging to the buyer, the one from which the payment was originally transferred.

If the booking was paid for with miles, you can only get 75% of them back. A client who decides to refuse the service promptly contacts the organization and notifies its employees of his intention. Notification can be made in any convenient way:

• by calling a telephone number;
• sending a message online;
• upon arrival at the airport.

About difficulties

Sometimes people who decide to return a ticket purchased online to S7 encounter difficulties. For example, if a person is seriously ill, and the tariff he chose turned out to be non-refundable. The organization may refuse even if the appropriate certificate is provided, since it must be written in as legible handwriting as possible. The only way out is to obtain another document.

A client who is confident that he is right and wants his money back can file a claim and begin legal proceedings.

Good afternoon, dear readers of the blog site, we all travel and vacation in other countries, and each of us chooses our own modes of transport for transfer and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their own requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to return s7 plane tickets and get your money back. Below I will tell you how to do this.

Is it possible to return tickets to S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not at all more complicated and the process itself takes a few minutes, in terms of actions from you, but the return of money can take a long time, but about everything a little below.

And since I started returning my s7 e-ticket. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We didn’t see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return s7 plane tickets through a special service, you can find it by going to your personal account on the website https://www.s7.ru/

Select the required reservation and you will be transferred to its details. In the upper right corner, click the link Issue a refund, it is thanks to this service that the electronic ticket is returned to s7.

We are waiting for your request to be processed.

We check the box that we agree to return the electronic ticket from S7 and click send the application.

Your application will be accepted and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down your application number, they may ask you too. All documents will be sent to your email. By default, the money will be returned to the same card with which you paid for the tickets; if you bought with cash, which I highly doubt, then you will need to provide the details.

You can also return your s7 e-ticket through the contact center by calling 8 800 700–0707 (free in Russia) or calling directly from the website, also free. At the very bottom of the site, find the Contact us section and select Call online. An additional window will open that will automatically dial the required number and connect you with a technical support operator.