Return the ticket after the train departs. Return of train tickets

We contact the cash desk (only in Russia) that deals with returns, and in person (a power of attorney is allowed only in exceptional cases).
We present your passport (or other document specified on the ticket).

How to return Russian Railways tickets purchased online?

In case of a collective order, it is understood that the site user acts on behalf of all passengers of the order, and therefore, all of them are considered informed of the cancellation of the trip. You can refund the entire order or any part of it (except for group trips to Finland, for which a partial refund cannot be made).

Refunds are made only to the card from which the payment was received. Receipt of money to the card is carried out according to the rules for payment systems within 30 days. When paying with Yandex.Money, PayPal or WebMoney, the money is returned in cash at the Russian Railways ticket office. To do this, you need to print out a paper ticket and hand it in to the return office.

To cancel the trip and get your money back, you need to contact the Russian Railways refund office or the ticket office long distance

The procedure (from 20 minutes to 3 hours after train departure) is as follows:

We present at the box office the ticket/order number or control coupon along with your passport or other document, the details of which were entered on the ticket upon purchase.

If you previously received a paper ticket via electronic registration at the box office or terminal, then you need to present it, and not the control coupon or order number.

We receive cash taking into account the deadlines established for returning tickets.

Attention! For a domestic train less than 1 hour before departure from the starting station, return Money is carried out in accordance with the claim procedure.

How to return an electronic Russian Railways ticket on the website?

Returning a ticket on the website is no more difficult than buying it

In order to return a ticket on the website, you need to fill out the refusal form:

Provide a 14-digit order number
Phone number specified when purchasing a ticket
In this case, all tickets specified in the order will be returned; partial refunds are not yet possible.

This operation is possible only before the train departs and if boarding pass has not yet been issued and a paper ticket has not been received at the box office. The exception is international travel. To return such tickets on the website, there must be at least 6 hours left before the train departs from the boarding station. The departure time is indicated in the control coupon.

If I return my train ticket, how much money will I get back?

Please remember: the later the ticket is returned, the less money you will receive for it.

8 or more hours before train departure – full price;
from 2 to 8 hours – full ticket price and 50% of the cost of a reserved seat;
less than 2 hours – ticket price only.

A fee of RUB 162 will be charged. 00 kop. for each place (the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2014)

For suburban ambulances, indicating the location:

for 8 hours or more – full fare;
less than 8 hours, but not less than 2 – 50% of the cost;
less than 2 hours - no refund;

There are no restocking fees. Pre-sale fee travel document(ticket) is not refundable.

For international transport with the CIS countries, Latvian, Lithuanian, Estonian and Abkhaz Republics:

no later than one day before the train departs from the boarding station - the cost of the ticket and the cost of a reserved seat;
less than 24 hours, but more than 6 hours before departure from the boarding station - the cost of the ticket and 50% of the cost of a reserved seat;
less than 6 hours and before the train departs from the boarding station - the cost of the ticket, the cost of the reserved seat is not refundable.

Service fees (including bed linen) will be refunded in full.

For international transportation abroad:

no later than 6 o’clock – cost of ticket and reserved seat;

A fee of 10 euros for each place in rubles at the Central Bank exchange rate on the day of return.

For passenger transportation The rule applies: if a passenger is unable to start or continue a trip due to the fault of the railway, he is paid the full cost of the travel document. And in case of termination of the trip along the route due to a traffic violation not related to railway, a refund will be made in the amount of the cost of the untraced distance.

Therefore, it is better to make it a rule when planning a trip to prepare for it as thoroughly as possible and not make spontaneous purchases of tickets that you know you will not use due to certain circumstances.

With the advent of the Internet, it has become much more convenient for people to make purchases and book tickets. What could be simpler? You go to the site, register, and then select the desired direction, date and time. And most importantly, without leaving home you can choose appropriate place in the wagon. Yes, and payment occurs in a matter of seconds. Once! And the required amount was withdrawn from the card or electronic wallet. If you wish, you can print out both the ticket and the receipt. But what to do if you were never able to use your purchase? How to get a refund for a Russian Railways e-ticket? Where and how can this be done?

What are the real ways to return tickets?

If you have a situation due to which you were unable to use a previously ordered e-ticket, you can always give it back. Moreover, such a change provides for a refund of the money spent.

Depending on the timing and circumstances, the amount received will be paid in full or in part. But how can you return an e-ticket for Russian Railways?

In turn, ticket refunds are possible in the following ways:

by handing over to the railway ticket office;
using your personal account on the Russian Railways website or the resource of an intermediary company (for example, a tour operator through which the ticket was purchased).

Sometimes you can return tickets using self-service terminals.

What determines the choice of ticket return method?

When returning Russian Railways e-tickets, remember that your choice directly depends on several factors. So, if you haven’t used your ticket yet, but have already printed it out, you can only issue it at the railway station ticket office.

Conversely, if your ticket remains on a virtual form, then you can receive compensation for its non-use online. However, this procedure should be done no later than an hour before the train departs.

Reasons, terms and conditions of return

Don’t know how to get your money back for a Russian Railways e-ticket? We will tell you under what conditions you can do this painlessly. Of course, there can be many reasons for a return, but let’s consider the most basic of them (those provided for by the return rules). For example, it is quite possible to return a ticket purchased for domestic Russian trains at your own request. Suddenly you change your mind about leaving today and plan to do it in a couple of days.

Therefore, if you issued a refund approximately 7-8 hours before the train departure, then, minus fines and fees, you will receive an amount that is not much different from the original cost of the ticket. Tickets can also be returned two hours before the train departs. But in this case, the amount of compensation includes only the original ticket price. Money for a reserved seat in such a situation is not returned. Moreover, how to return an electronic Russian Railways ticket: through a ticket office or online, will depend on the timing and time of delivery, the presence or absence of a paper form.

The second case when you will be able to get the full cost of the ticket, but also without taking into account the reserved seat, is an illness or injury that occurred shortly before the planned departure.

But if you booked tickets for a train going abroad, then you will be able to return them no later than one day before departure. Moreover, the refund will occur minus a fine (if the fault is due to an unjustified reason). Also, for each seat indicated on the tickets, a fee of 185 rubles 40 kopecks is charged.

What is the best way to use a ticket refund?

You can return Russian Railways e-tickets (the money can only be returned if you follow the rules for returning travel documents) either in the usual or in a claim manner. Moreover, in a working or usual manner, you can receive a refund using an electronic form only in three cases:

if for some reason you don't pass electronic registration On the train;
if you have checked in and there is more than an hour left before the departure of your train;
if electronic registration is completed, but you are late for the train.

In the claim procedure, the return of Russian Railways electronic tickets is possible in the following situations:

if 12 or more hours have passed since the train departed, but you did not have time to get on it;
if you did not manage to get on the train for a good reason, for example due to illness (but for this you need a certificate obtained from a medical institution);
provided that the ticket was returned approximately one hour before the train departure;
in the case when you paid for your ticket by bank transfer and decided to return it.

How Russian Railways tickets are refunded: online refund rules and conditions

If you decide to send your unused e-ticket online, follow these rules:

log in to your account on the official website of Russian Railways (pass.rzd.ru);
click on your last name or click on the “My orders” button;
find your e-ticket that you plan to return;
click on the “Request ticket status” button;
Click on the “Make a return” button that appears on the right;
in the pop-up window, select “yes” and agree with the proposed amount of compensation.

And if everything is done correctly, the “Refund issued” button will light up in the status of your ticket. Here's how to return your Russian Railways e-ticket without leaving your home. By the way, if you would like to see and print all the information regarding all fees deducted from your compensation amount, click on the “Refund Coupon” box. And it is this paper confirmation that you should keep with you until the money is returned.

How long does it take for money to be refunded?

According to the current rules of Russian Railways, the return of funds is carried out within 7-30 calendar days from the date of application. Moreover, this operation occurs without your participation (automatically), therefore, there is no need to enter card details and other information about you. The crediting of funds is confirmed by the message that appears in your order status “Return issued.”

Note! Before you return the money for your Russian Railways e-ticket, the method you used to make the payment will be checked. So, if you paid not by card, but using virtual currency or through cash terminals, then the return of funds will be carried out only through the railway return ticket office.

Sometimes plans change dramatically, which is why you have to give up Railway tickets. There are practically no difficulties with the delivery of regular travel documents if the deadlines are met, but the procedure for returning electronic coupons requires compliance with special rules, which many are not aware of.

Is it possible to return an electronic train ticket?

You can return Russian Railways tickets either in the usual or through a claim procedure. In this case, in the first option, refunds using an electronic form occur in three cases:

if for any reason a person has not completed electronic registration for the train;
when checking in, if there are more than 60 minutes left before the train departure;
if the passenger has completed electronic registration, but is late for the train.

You should try to return your Russian Railways e-ticket as early as possible, which will simplify the procedure and help you get back most of the money. When processing a return, the claim and service fee s, the commission of the payment system through which the payment for the travel document was made. In the claim procedure, the delivery of travel passes is allowed under the following conditions:

if the train departed 12 or more hours ago, but the passenger did not make it on time;
if it is impossible to get on the train for a good reason (for example, due to illness, but a confirming medical certificate is required);
provided that the person was able to return the travel pass an hour before the train departed;
if the ticket was paid for by bank transfer and it was decided to return it (without specifying the reasons).

Return of Russian Railways e-tickets

You can cancel and return your e-ticket no later than 8–10 hours before the train’s departure if a person is traveling across Russia. In this case, he will be able to get the money for the ticket and reserved seat back. If the travel document is returned 2 hours before departure, the passenger will only be refunded the funds that were spent on purchasing the ticket, and he will no longer receive a reserved seat.

In any case, if an electronic boarding pass is returned but not used for its intended purpose, the full amount will not be refunded. Russian Railways charges a fee of 155.5 rubles, which is established by the Federal Tariff Service of the Russian Federation. Rules for different options:

Delivery of one specific ticket from a large order. In this case, the usual return procedure occurs, but with several features. If a passenger wishes to return only one electronic travel document, it is assumed that other ticket holders have been informed of this. From a general order, you are allowed to return only those travel documents for which you have not yet received your boarding pass. You cannot return only one coupon from an order if a person has placed an order for electronic travel documents for a compartment in a Lux carriage on an international route or on a Sapsan train.
Return ticket return. Returning a travel coupon for this type of Sapsan train can be difficult. First, it is recommended that you return the Russian Railways e-ticket in the “Back” direction, and only after that you can try to issue a refund for the ticket in the “There” direction.
Returning your ticket to reverse direction. In this case, the procedure is easy and without complications, everything is processed in the usual manner.
Return electronic ticket in the direction "There". This option is not possible. You will need to cancel the trip altogether, and then re-issue a travel document in the opposite direction.
Refusal of international electronic tickets. Carried out with a mandatory deduction of commission (10 euros). Currency is converted into rubles at the Central Bank exchange rate at the time of collection. In this case, you need to submit the document no later than one day before departure in order to get the full fare back. If the boarding pass is returned 6 hours before the scheduled travel time, the passenger will receive back only an amount equivalent to the fare (all commissions, fees, etc. will be deducted).
Return of a coupon issued for the “Child without a seat” passenger. In this case, no commissions are charged.
Refusal of a travel document if the passenger has not completed electronic registration. The procedure is carried out at any time, right up to the moment the train leaves the station (when traveling within the country, as well as to Latvia, Lithuania, Estonia, Abkhazia). If a person wants to return a train ticket international traffic, then this must be done no less than 6 hours before the departure of the transport.
Return of the travel pass after electronic registration. An unused ticket for a domestic route must be returned no less than one hour before departure. For an international route, it must be submitted at least 60 minutes before the train departs from the starting station of the route and no later than 6 hours before departure from the platform at the passenger boarding station.

Refunds are made to the card with which the purchase of travel documents was paid. In this case, the period will depend only on the company that services the bank card. As a rule, funds are returned within 7–30 days from the date of cancellation of the travel coupon. Any claims regarding refunds should be directed to the bank as Russian Railways does not transfer funds.

Through the Internet

Returning an electronic Russian Railways ticket via the Internet is the most convenient and in a simple way, but has certain limitations. It is important to consider the registration method and the time of departure of transport from the station. You can return Russian Railways e-tickets on the website using five steps:

on the Russian Railways website go to Personal Area(click the “Login” button, after which you will need to enter your login and password);
on the page that opens, click on “My orders”, after which a list will appear;
in it, select the line with the newly purchased tickets and click “Request status”;
then select the “Make a return” option and carefully read the conditions (it will say what commission will be withheld, etc.);
click "Yes" to confirm the action, then ticket will be cancelled, and the funds will be returned to your payment card within some time.

Through the cash register

Russian Railways tickets are refunded according to the rules established by the company. To return a travel pass, you must present it either to the long-distance ticket office or to a special return window, which are located mainly at railway stations. To apply, the passenger must present along with the ticket:

identification document used to place the order (passport or birth certificate);
order number for which the ticket was printed;
control coupon.

If a person wants to return a travel document approximately an hour before departure, monetary compensation is provided through a claim procedure. For this you will need.

And received various questions related to this topic. One of the most popular is how to return a Russian Railways e-ticket and what needs to be done for this. And in fact, everything here is simple and logical, and I will now tell you how this happens.

The article was changed and added, since Russian Railways did return tickets on the website, which was not the case before. But it’s still not always possible to return tickets purchased through the site, read below.

Our Russian Railways is not yet quite close to modern trends, and we can already say thank you that we have the opportunity to buy a ticket via the Internet. Not so long ago this didn’t happen; in any case, you had to go to the cashier. And now even some popular trains have electronic registration, and you don’t need to get a paper ticket before boarding the train, you just need to show your passport to the conductor. Just do not confuse electronic registration and electronic ticket, these are completely different terms for Russian Railways.

E-ticket

Let me remind you that an electronic Russian Railways ticket only gives you the right to receive a paper ticket at a self-service terminal or at the ticket office. That is, it is convenient for securing a seat on the train in advance, but it is not a travel document in itself. As with air travel, you present your passport (and sometimes an e-ticket) at check-in and are given a boarding pass. In our case, you are given a real train ticket at the railway ticket office or self-service terminal, which is presented on the train. The only difference is that you must know the code of your electronic ticket.

Electronic registration

And electronic registration means you go straight from home to the train, you don’t need to get any additional tickets, you just show your passport to the conductor and that’s it. Although it would still be advisable to show a printout from the site as well.

How to return a Russian Railways ticket

Basically, if you followed my train of thought in the previous paragraphs, then you realized that you may have two options for tickets in your hands: real paper and electronic. Accordingly, to return a real ticket, you need to go to the station to the ticket office, but an electronic one can be returned through the website.

How to return a paper ticket

If you bought a ticket at the ticket office at the station, then the ticket will be refunded at the ticket office, everything is clear here, it has always been so. Let's pay attention to another point. If your ticket was originally electronic, but you have already received a boarding pass on Russian Railways form at the ticket office or self-service terminal, then consider that it has already become real and you will also have to return it only through the ticket office. The cash desk can be any on the territory Russian Federation, and to return tickets to Europe - an international ticket office in the Russian Federation.

The only difference is that you paid for the e-ticket using bank card, and it is for this that the refund will be made, that is, the money will not be given to you at the cash register. They will be returned to the card within 7-30 days.

From this we can conclude that you should not receive a ticket on a paper form ahead of time. It is better to arrive a couple of hours before the train departs and then get it.

How to return an electronic ticket through the website

Once again, you can return through the website only the electronic ticket for which you have not yet received a paper boarding pass at the ticket office or self-service terminal. Accordingly, you will need to go to the Russian Railways website in your personal account and complete the return procedure. We look for “My orders”, find your ticket in the list, in the “more details” menu we look for the ticket status and the “return” button.

You will be charged RUB 162 for the return service. In addition, the refunded amount will depend on the time you cancel the order.

8 hours before the train departure, you will be refunded the full amount.
2-8 hours before the train departure you will receive the cost of the ticket and 50% of the cost of the reserved seat.
For 2 hours only the cost of the ticket.

These are the things... On the one hand, the refund procedure is not entirely logical (electronic is possible, paper is not), on the other hand, very flexible deadlines for returning 100% of the ticket price, if we draw an analogy with. No airline would refund the entire amount 8 hours before departure, God forbid, a couple of months, and that’s not a fact, everything would depend on the fare of the air ticket, whether it’s refundable or not.

Where to buy a train ticket

In order not to suffer with a buggy and inconvenient official website, you can use the booking form from a well-known service. We ourselves often use their services; sane people work there, which makes us happy. By the way, you can buy two lower seats there at once, just mark them on the car diagram and that’s it.

P.S. When purchasing a ticket through Tutu, the task of returning the ticket is somewhat simplified, you just call them and make a refund, no ticket offices or queues.