Reservation of seats on the plane using Yamal tickets. Personal account Yamal - registration, entrance, opportunities

At the initial stage of its activity, Yamal Airlines was a regional carrier covering only the Tyumen region. But for almost 20 years of existence, the company has significantly expanded the geography of flights, offering its customers popular destinations inside the country and outside it. "Yamal" are carried out and charter flights from base airports. The company has earned the trust of customers thanks to high level service and reasonable prices.

Today, one of the important criteria for choosing the services of a particular company is the possibility of remote service and the availability of online services. Therefore, the airline offers customers the opportunity to register a Yamal personal account, with which you can receive round-the-clock support and perform a number of operations with tickets.

yamal.aero— official website of Yamal

Possibilities of a personal account

On the official website of the airline http://yamal.aero each client has the opportunity to create a personal account, with which you can perform the following operations:

• purchase tickets for the desired flight;
• choose bank details for paying for tickets;
• indicate information about passengers;
• view the archive of orders and track existing orders;
• receive round-the-clock assistance from the support service;
• make changes to personal data;
• set and change passwords to enter the office.

Work on improving the personal account is ongoing. Additions and changes are made to it, and the interface is designed in such a way that even an inexperienced user can easily perform any operation.

Registration in a personal account

To register in the personal account of the Yamal company, you need to go to the appropriate section on its website and fill out a short questionnaire. Here you need to enter personal data, including last name and first name, as well as an email address. You must choose a password that will later be used to enter the account.

You should also pass a check that the user is not a robot, after which you need to click the "Register" button. Soon, a registration letter with a link will be sent to the specified email address. Going through it will confirm the creation of a personal account. Now it is available for use.

Yamal: registration online

Login to your personal account

Authorization in your personal account is carried out using the email address and password that were specified during registration. If you have forgotten your password, you can use the link "Forgot your password?", which is available in the login window. In this case, you will need the same email address to restore access. An email will be sent to you with instructions on how to set a new password.

It is very important to save the mailbox specified during registration in your personal account. Without it, it is impossible to restore access to your account. It is possible to link a personal account to a number mobile phone. From a security point of view, this option is even more acceptable.

Mobile app

A number of online services can be obtained using a mobile application developed for the iOS platform. It provides the following features:

• receive news about the work of the airline;
• find out the flight schedule;
• find out the addresses and phone numbers of the company's branches;
• book flights.

While access to the personal account is not implemented in the mobile application, it works only in the information mode. However, soon this shortcoming will be corrected, and it will be possible to access your personal account from mobile devices.

Technical support

In your personal account, you can contact the support service and ask her a question of interest. In addition to this option, each client of the company can call technical support at the number hotline 8 800 23 444 02, and also contact them by e-mail [email protected] . The service works around the clock seven days a week, so you can solve the problems at any time.

Security measures

When receiving personal information about a client, Yamal Airlines undertakes not to disclose it without his consent. All data can be used exclusively for the professional activities of the carrier. For its part, the user is obliged to take a responsible approach to choosing a password. It should be quite complex, consisting of alphabetic and numeric characters. It is also recommended to monitor the security of the email address used for registration.

Features of operations with tickets in your personal account

Using your personal account to purchase tickets makes this process more convenient and faster. To do this, you do not need to contact the ticket offices of the airline, it is enough to have a computer connected to the Internet. However, each client who plans to purchase tickets through a personal account needs to remember the following rules and features:

• You can check in for a flight no earlier than 20 hours and no later than 3 hours before it.
• You cannot refuse a purchased ticket or exchange it through your personal account. To do this, you will have to visit the branch of the airline. You can return the ticket after the departure of the aircraft only at the airport.
• For booking seats in the first row, you need to pay an additional 1000 rubles.
• Purchasing tickets through a personal account is not possible for some categories of passengers (persons with handicapped, persons accompanying children without parents, persons with animals, groups of passengers from 10 people or more, passengers of charter flights).
• Baggage must be checked in at the check-in desk.

To register for a Yamal flight in your personal account, you need to perform the following steps:

• Learn the flight rules.
• Fill out the form in which to indicate the passenger's surname, date of departure, number boarding pass and flight number.
• Print the ticket on the printer, then present it at the airport. If it is not possible to print, you need to issue a ticket at the check-in counter in advance (no later than 50 minutes before departure).
• If you successfully check in for the flight and have a printed ticket, you can go through passport control.

Personal Area and the possibility of online check-in allow you to purchase tickets for Yamal Airlines flights in a matter of minutes. There is no need to go to the airport and stand in line. Thanks to the online service, Yamal demonstrates its desire to make service more convenient and wins the trust of customers.

Online check-in time

• opens 24 hours before flight departure;
• closes 3 hours before departure.

Online registration restrictions

• for passengers whose transportation requires special service conditions (accompanying people with disabilities, accompanying a child without parents who have paid for the "extra seat in the cabin" service, transportation of animals, etc.);
• for passengers traveling in a group of more than 9 people;
• for passengers of charter and rotational flights;
• for codeshare flights with S7 Airlines;
• for joint flights with UTair.

ATTENTION!* if you are traveling with luggage or hand luggage, then you need to contact the check-in desk to check in your luggage or get a tag for hand luggage even if you passed online registration. Airports available for online check-in Anapa, Yekaterinburg, Moscow (Domodedovo)**, Nizhnevartovsk, Noyabrsk, New Urengoy, Salekhard, Sochi**, Tyumen**, Khanty-Mansiysk, Krasnoyarsk, Belgorod, Irkutsk, Krasnodar, Mineral water, Nadym, St. Petersburg, Simferopol, Samara, Ufa, Novosibirsk ** except for flights departing outside the Russian Federation.

Booking comfortable places

The cost of booking a first row seat in an economy class cabin located after a business class cabin is 1,000 rubles.

In a number of areas, the cost of the service is from 1500 rubles.

Services "Choosing a seat on the site", "Choosing a seat by the window"

The cost of the service "Choosing a place on the site" varies from 300 rubles. The cost of the service "Choosing a seat by the window" is from 500 rubles. The "Window seat selection" service is not provided to passengers carrying animals in the aircraft cabin.

When voluntarily changing the terms of the contract air transportation or voluntary refusal of the passenger from transportation, return Money, paid for the services "Seat selection on the site", "Seat selection by the window", is not made.

Involuntary refund of the cost of the services "Seat selection on the website", "Seat selection by the window" is made in cases of involuntary refusal of the passenger from transportation, as well as in cases of impossibility to provide services on board the aircraft.

In order to carry out an involuntary refund of the fee for the seat selection service on the website, the passenger must apply for a refund of the fee for reimbursement of the cost of the service by e-mail: .

Fill the form

Fill out the form on this page of the site. Please enter your last name, or PNR number, departure date and flight number.

Print your boarding pass

You must print your boarding pass and take it with you to the airport. If for some reason you were unable to print your boarding pass, contact any of the check-in counters for your flight at the airport, but no later than 50 minutes before the flight departure.

Passport control

Upon arrival at the airport, you do not need to contact the check-in desk. You can go to passport control.

Please note that we recommend using any browser of the latest or penultimate version for web registration. The application may not work properly when using other browsers. If, after completing the web check-in procedure, you need to change or cancel your ticket, contact the Airline representative office to cancel the check-in. To cancel check-in after the flight has departed, you must contact the airport of departure. For the purposes of flight safety, the airline reserves the right to change the seat chosen by you on board the aircraft upon receipt of a boarding pass or on board the aircraft at the direction of the aircraft commander.

Yamal Airlines carries out baggage in the cabin and in luggage compartment. Each class has its own rules for free transportation.

How many kg can be carried free of charge as baggage?

For Yamal Airlines, the baggage allowance is bags, the dimensions of which by the sum of 3 parameters do not exceed 203 cm. The weight of such baggage should not exceed:

• economy class - 20 kg;
• business class - 30 kg.

What size hand luggage is allowed free of charge?

Yamal Airlines carries hand luggage only when buying a separate seat in the cabin. In this case, the weight of the luggage must not exceed 80 kg. A passenger can carry a bag measuring 55 x 40 x 20 cm, the weight of which does not exceed:

• economy class - 5 kg / 1 seat;
• business class - 10 kg / 2 seats.

Can animals be transported?

Yamal Airlines transports animals according to the following rules:

• only 1 pet is allowed (maximum 2 of the same litter in one cage);
• when transported in the cabin, the weight of the cage and the animal must not exceed 8 kg;
• the overall dimensions of the cage are 35 x 40 x 40 cm.

When transporting, you must present the following documents:

• veterinary certificate form No. 1 issued by the city veterinary institution;
• international veterinary certificate issued on the basis of a veterinary certificate and registered with the veterinary service of the border control point;
• certificate of the breeding value of the animal for export;
• documents required by the veterinary authorities of the country of arrival or transit.

Yamal Airlines has been known in our country since the late 1990s. The Russian air carrier has opened official representative offices in Tyumen, Salekhard, Moscow, Novy Urengoy and Ufa. The headquarters is located in the city of Salekhard.

Yamal Airlines services are used by passengers from Russia and foreign countries, in this moment more than 40 destinations are offered to clients. Tickets can be booked at ticket offices or on the Internet, for example, on the official website of Yamal Airlines.

Key facts from the history of the airline

Joint Stock Company Yamal was established in April 1997. And Yamal Airlines received its official certificate in June 1997. At the beginning of its history, that is, in 1998, the aircraft fleet included such models as the Yak-40 and TU-134. In the same year, the airline opened representative offices in Moscow and Tyumen.

In 2000 and 2001, Yamal Airlines organized its own aircraft refueling points in the Yamalo-Nenets Autonomous Okrug, as well as an aircraft maintenance station in Tyumen, and began operating Tu-154M and Tu-154B-2 aircraft. Also, the Yamal air carrier was awarded significant Wings of Russia awards, Yamal Airlines became the best in several categories at once.

Further, until 2007, significant projects were introduced at Yamal Avia: this is how the certified training center Young Wings of Yamal and the in-flight catering workshop based in Tyumen were created. Aircraft of the Yamal airline began to fly to Spain, United Arab Emirates, Turkey and North Africa, and the fleet was replenished with Boeing 737-500s.

2008 was the year of digitalization: tickets on the official website of Yamal Airlines began to be issued electronically, which greatly simplified the sales process. Also there were charters to Bulgaria, Switzerland, Austria and the Czech Republic. And next year, the carrier's schedule included flights from the capital of the YaNAO to Krasnodar, Chelyabinsk, Stavropol, Vilnius.

Today Yamal Airlines provides aircraft for regular and charter flights, and in the YaNAO and the Tyumen region, the company is the main air carrier. The official website of the company places flight schedules and offers the opportunity to purchase tickets online.

Aircraft of Yamal Airlines

The air carrier has successfully mastered various types of vessels of domestic and foreign production. And the air transport fleet is constantly expanding. The last major acquisition of the company - 4 liners Sukhoi Superjet 100-95LR, they joined the fleet in March 2016. At the moment, the fleet has more than 30 aircraft.

Sukhoi Superjet 100-95LR of Yamal Airlines

The following types of aircraft have featured in the 20-year history of Yamal Airlines:

Today, some of the carrier's liners are made in the Long Range modification and carry up to 103 passengers in economy class.

Airbus A-320s were purchased for regular flights. They are designed for 150 seats if passengers are offered transportation in economy and business classes, and for 180 seats if only economy class is available. The “youngest” airliner in the Yamal Airlines fleet is 9.5 years old. And the A-321 model in economy class can take up to 220 passengers. The youngest such board is 11.5 years old.

Boeing 737/400 and 737/500 can carry 171 and 132 passengers respectively in single-class mode. 18.8 years - the age of the youngest Boeing Yamal Airlines. Universal L-410s are used on municipal and interregional routes. The modern comfortable cabins of the CRJ-200 liner in a one-class layout can accommodate 50 people. Also, the board can be equipped for partial accommodation of passengers in business class.

Popular destinations of Yamal Airlines

Baggage rules

Each passenger has the right to put their belongings in baggage (1 piece per 1 passenger) and carry hand luggage in the cabin. There is no additional charge for this - the services are included in the Yamal Airlines ticket price. It should be noted that Yamal Airlines insures the belongings of its passengers at Alfastrakhovanie OJSC, and in case of damage or loss of luggage, the passenger can apply for insurance compensation.

According to the current rules of Yamal Airlines, in economy class, passengers carry up to 20 kg without additional payment, and in business class - up to 30 kg. Hand luggage is included in the specified rate.

The following baggage cannot be carried free of charge:

• things with a total weight of more than 32 kg;
• courier correspondence, parcels;
• baggage whose three-dimensional size exceeds 203 cm;
• animals and birds (except guide dogs);
• sports equipment (eg snowboard or skis).

The cost of carrying baggage in excess of the specified norm is from 90 to 500 rubles or from 7 to 10 euros per 1 kilogram (the fare depends on the route). The price for transporting animals varies with Yamal Airlines from 180 to 1000 rubles per kilogram (or from 10 to 20 euros). Information about the fare for a specific Yamal airline flight of interest can be clarified on the official website.

There are situations when bulky luggage must be carried in the cabin of the liner. It is possible, but the cost additional service will be equal to the fare at which the passenger himself purchased the ticket. It is also worth remembering that the cabin luggage dimensions must be such that things can be placed on the passenger seat next to the owner's seat. The weight of luggage in the cabin must not exceed 80 kg.

Sometimes the question arises about the possibility of transporting meat or fish products. Yamal Airlines gives permission for such luggage, however, it is noted that the product must be frozen and cannot be taken into the cabin of the aircraft.

Hand luggage at Yamal Airlines is carried free of charge in the cabin. It is worth remembering that the weight of luggage should not exceed 5 kg, and the sum of three dimensions should not exceed 115 cm.

When transporting skis and snowboards, they will have to be paid as excess baggage. However, when ordering tickets for a group of travelers, Yamal Airlines provides special conditions: transportation of winter sports equipment is free of charge if its weight does not exceed 32 kg and it is packed in a strong case.

Online check-in for the Yamal flight

Contact Information:

Photos of planes of the airline "Yamal"

Online check-in time

• opens 24 hours before flight departure;
• closes 3 hours before departure.

Online registration restrictions

• for passengers whose transportation requires special service conditions (accompanying people with disabilities, accompanying a child without parents who have paid for the "extra seat in the cabin" service, transportation of animals, etc.);
• for passengers traveling in a group of more than 9 people;
• for passengers of charter and rotational flights;
• for codeshare flights with S7 Airlines;
• for joint flights with UTair.

ATTENTION!* if you are traveling with luggage or hand luggage, you need to contact the check-in desk to check in your luggage or get a tag for hand luggage, even if you have checked in online. Airports available for online check-in Anapa, Yekaterinburg, Moscow (Domodedovo)**, Nizhnevartovsk, Noyabrsk, Novy Urengoy, Salekhard, Sochi**, Tyumen**, Khanty-Mansiysk, Krasnoyarsk, Belgorod, Irkutsk, Krasnodar, Mineralnye Vody, Nadym, St. Petersburg, Simferopol, Samara, Ufa, Novosibirsk** except for flights departing outside the Russian Federation.

Reservation of comfortable seats

The cost of booking a first row seat in an economy class cabin located after a business class cabin is 1,000 rubles.

In a number of areas, the cost of the service is from 1500 rubles.

Services "Choosing a seat on the site", "Choosing a seat by the window"

The cost of the service "Choosing a place on the site" varies from 300 rubles. The cost of the service "Choosing a seat by the window" is from 500 rubles. The "Window seat selection" service is not provided to passengers carrying animals in the aircraft cabin.

In case of a voluntary change in the terms of the air carriage agreement, or a voluntary refusal of the passenger from transportation, the refund of funds paid for the services "Seat selection on the site", "Seat selection by the window" is not made.

Involuntary refund of the cost of the services "Seat selection on the website", "Seat selection by the window" is made in cases of involuntary refusal of the passenger from transportation, as well as in cases of impossibility to provide services on board the aircraft.

In order to carry out an involuntary refund of the fee for the seat selection service on the website, the passenger must apply for a refund of the fee for reimbursement of the cost of the service by e-mail: .

Fill the form

Fill out the form on this page of the site. Please enter your last name or PNR number, departure date and flight number.

Print your boarding pass

You must print your boarding pass and take it with you to the airport. If for some reason you were unable to print your boarding pass, contact any of the check-in counters for your flight at the airport, but no later than 50 minutes before the flight departure.

Passport control

Upon arrival at the airport, you do not need to contact the check-in desk. You can go to passport control.

Please note that we recommend using any browser of the latest or penultimate version for web registration. The application may not work properly when using other browsers. If, after completing the web check-in procedure, you need to change or cancel your ticket, contact the Airline representative office to cancel the check-in. To cancel check-in after the flight has departed, you must contact the airport of departure. For the purposes of flight safety, the airline reserves the right to change the seat chosen by you on board the aircraft upon receipt of a boarding pass or on board the aircraft at the direction of the aircraft commander.