Aeroflot bonus miles accrual for flights. Accumulation of miles in the Aeroflot bonus program

Aeroflot is the leader in passenger air transportation on the Russian market. Thousands of tourists use its services every day. Its managers are raising customer service standards and introducing various loyalty programs. For constantly traveling tourists, such innovations help save money.

About the Aeroflot Bonus program

It was developed and implemented in 1999. According to its rules, an air traveler registered with the company receives a certain number of bonuses for each flight made. Their number depends on two parameters: the class of the purchased air ticket, as well as its tariff plan. Bonuses are credited to the client’s personal account as miles. Subsequently, you can use them to pay for subsequent air travel with the same operator, or spend it on your own purposes. To do this, you can take advantage of various offers from the air carrier and its many partners.

The Aeroflot Bonus program is used by both Russian and foreign citizens. More than 1.5 million people have already become its participants. And every year this number increases. The main advantage of the program is that you can earn miles not only for flights.

They are also provided for the following actions:

• staying in hotels while traveling;
• car rental;
• purchasing products from airline partner stores;
• visiting restaurants (when paying with a card from partner banks).

In addition, the program allows its participants to improve the level of service. And at the same time the accumulated bonus miles. Registered customers receive a bonus card, which provides a significant advantage when booking air tickets or purchasing other air carrier services. Miles accumulate on her account, which can be exchanged for tickets of a higher tariff plan. You can read about the benefits of the program on the company’s official website. If you have any questions, you can call the operator who will answer them professionally.

Aeroflot Bonus personal account

A special menu has been created on the airline’s website for those who want to become a participant in the program. You need to register there by filling out certain information. It is worth considering that only those citizens who are already 12 years old at the time of registration can become participants in the program. For younger children, the company has developed a completely different program, which also allows you to use accumulated bonus points. It is called Aeroflot Bonus Junior. Children under the age of 12 can take part in it. To do this, their parents need to register them.

Registration in your personal account “Aeroflot Bonus”

This can be done in several ways:

• via the Internet on the official website of the airline;
• using a temporary bonus card (almost every air tourist flying on Aeroflot flights receives it, and it can also be purchased at the company’s sales offices);
• register in a special program from banking institutions that are partners of the air carrier.

The first method is considered simple and accessible - registering a card online (directly on the company’s website). To do this, you must first register in your personal account.

You need to find the item “Become a participant in the program.” Clicking on it opens a new window. In it, select the item called “Join the program” and click on it.

The registration fields indicate the following information about the new client:

• Full name (in Latin letters);
• password (you need to create one);
• date of birth;
• passport details;
• number contact phone number(it must be valid, since an SMS notification will be sent to it);
• valid customer address to which the card will be sent bonus program;
• occupation and other general information.

After this, the registering user must consent to the processing of the entered data by approving the terms of the program.

Then click on the “Add” item.

To the email address specified during registration. a letter is sent by mail. It will contain a link by clicking on which the client confirms his registration in the program.

Second way It is considered no less popular among air tourists who constantly travel on Aeroflot flights. This is the use of a temporary card. It can be obtained free of charge from airline employees or purchased at airline sales offices. It can also be found in advertising brochures. The entire registration procedure is performed on the air carrier’s Internet resource.

To do this, in its menu you need to find the “Activate temporary card” item and click on it. Further actions involve filling out the participant’s questionnaire. You also need to provide certain information. Then confirm your registration.

The third way is to register in the program using a card from partner banks. For this purpose, a special menu is provided in the menu of the air carrier’s Internet resource. In it you need to go to your personal account and go to the “Activate personal account” item. After this, fill in the required information. The member card number is indicated in a special field. It can be viewed on the back side at the bottom left.

Only after this action does the traveler become a full-fledged participant in the loyalty program. He can accumulate miles and spend them on travel and other purposes.

Password and PIN code for your personal account

Login to your personal account is available only after entering the client login and password. As a rule, it is created during registration on the air carrier’s Internet resource. If the client has registered using another method, he needs to go to the personal account activation page in the site menu.

After that, fill in the following information:

• program participant number (without indicating leading zeros);
• Full name in Latin letters;
• date of birth;
• valid email address mail;
• Create a password;
• repeat its entry;
• come up with a “secret” question and, accordingly, an answer to it.

After that, enter the letters or numbers indicated in the picture in the “captcha” field, and then confirm agreement with the company’s rules by clicking on the “Continue” button.

Even if a program participant has forgotten the password to enter their personal account, there is nothing wrong with that. It can be easily restored when logging into the client’s personal account. To do this, select “Forgot your password?” and click on it.

• bonus card number or email address;
• surname indicated on the front side of the card;
• confirm the information that all data is not entered into the program by a robot (for example, the client will be asked to select pictures that correspond to a certain topic).

After these steps you need to submit your application. In a few minutes you will receive an email with detailed instructions follow-up actions.

If the program participant has activated the SMS information service, the password is restored by sending an SMS to the specified phone number. The received code is entered in your personal account, and then changed to a more convenient one for the client.

A PIN will be required to prove genuine membership in the loyalty program. Such a code is generated directly in your personal account. For this purpose, a special menu has also been developed on the airline’s website.

Making changes to the personal data of a program participant

Users registered in the program can change the following data:

• contact phone number;
• delivery address for information correspondence;
• e-mail.

Changing the last name, first name and patronymic is also possible. To do this, use “Feedback”. Airline employees contact the client and clarify the necessary information.Such measures are provided to prevent fraudsters from taking advantage of bonuses from registered clients.

Upon request, the employee may be required to provide documents confirming the data measurement. This could be a marriage certificate, a new passport, etc.

Aeroflot Bonus: login to your personal account

On the airline’s website there is an item “Login to your personal account”. By clicking on it, you need to enter the client login and password.

The client's login is his email address (it had to be confirmed during registration).

If the user registered using a temporary card, he needs to go to the site menu called “Personal Account”. After that, click on the “Activate temporary card” button and fill in the relevant data. Then you need to go to the “Activate your personal account for joint purchases” section and also fill out all the required fields.

Functionality of the Aeroflot Bonus personal account

A personal account for a program participant opens up a large number of opportunities. In it you can view the status of your bonus account (balance, accrual and write-off), calculate the number of miles that are missing before receiving more high level(upgrade) In addition, in your personal account you can order air tickets for flights with loved ones and receive bonus airline tickets.

Functions of the Aeroflot Bonus personal account menu:

• "My profile"- at this point, the participant’s personal data is corrected, as well as information about participation in certain loyalty programs is entered.
• "My bookings"- here a tourist can view the history of air ticket bookings.
• "My account"- it monitors the status of your personal account and the accrual of bonus miles.
• "Feedback"- using this item, a program participant can ask the operator questions that interest him.
• "Accrue miles"- this item is intended for accruing bonus miles. To transfer them, you must use the electronic ticket or flight number, its date or a special code.
• "Transfer miles"- in this section, a program participant can transfer accumulated miles to another participant.
• "Spend miles"- Using this menu, users can manage accumulated bonuses.
• "Mercy Miles"- program participants can donate miles to charity.
• "Forum"- at this point participants can exchange messages.
• "SMS notification"- here you can configure to receive notifications about new company products or changes in award miles.
• "Fellow Travelers"- it contains information about people traveling with the program participant.

In the “Personal Account Settings” item you can change user settings. It is worth considering that all these functions of your personal account are available only to registered users.

Aeroflot mobile application

It is installed on modern mobile gadgets: smartphone or tablet. You can use it from anywhere globe. They book tickets through it and also use other features of the service. In other words, this application is a multifunctional program that allows customers to use various services. To select a service, just go to the application and log in, just like on the airline’s website. The user will see the same menu in which he will select the desired item. Installing the program takes a few minutes.

To install your personal account on an Android or iPhone smartphone or tablet, use the download links in branded application stores:

Aeroflot Bonus: air miles

Miles are a bonus reward for using company services. They represent a kind of “currency” of payment.

Miles that are awarded to program participants can be of two types:

1. "Qualified". They are provided to the program participant for flights. How many of these miles will be credited to your account depends on the flight distance and tariff plan. They can be used to increase the elite level.
2. "Unskilled." They are provided to customers for continuous cooperation with the air carrier Aeroflot. They are also received by elite level clients as a bonus incentive. These air miles can be used to obtain a higher level of program membership.

How to earn miles from Aeroflot

Participants receive their first bonus miles after registration. 500 welcome miles are transferred to the client's account. They are provided only once. According to the terms of the program, they are prohibited from being transferred to other persons. Even if they are participants in the program.

In addition, bonus miles are awarded for the following actions:

• Flights through the Aeroflot operator (air carrier aircraft or SkyTeam). In this case, the client must replenish the bonus account on a plastic card
• Registration of a debit or credit card from Sberbank and other partner banks. These institutions offer clients to open special cards, upon payment of which bonus miles are transferred to clients.
• Car rental (hire) from a partner company. In this case, you need to top up your bonus account.
• Booking hotels and staying in them. The company regularly organizes promotions that allow clients to enjoy preferential hotel accommodations and also accumulate miles for this.

You can not only receive bonus miles, but also earn them yourself. To do this, the program participant needs to write reviews on partner sites (TripAdvisor and other Internet resources). In addition, miles can be purchased. The cost and terms of the transaction are described on the airline's website.

Users do not always receive bonus miles. Not all company tariff plans provide for their transfer. For example, “Special”, “Group”, “Free”, “Sublimated” tariff plans are not included in the loyalty program. It is also necessary to remember that for flights on SkyTeam aircraft, bonuses are awarded only after full registration in the Aeroflot Bonus program.

Miles are not credited in case of flight cancellation or refusal of flight. Also, tourists who during their trip transfer to a plane of a company that does not cooperate with Aeroflot cannot count on them.

Bonus miles are not always awarded immediately. The client can restore them himself. The time allotted for this is 3 months from the date of payment for the service. This can be done on the company's website. To do this, there is an item in the menu called “Accrue miles”. It needs to be pressed. After this, the program will automatically perform the calculation.

How can I spend my miles?

With regular air travel and full use of the loyalty program, a large number of bonus miles accumulate quite quickly.

Where can you spend them:

• increase the client level and class of service when flying;
• use the service free ticket for a specific flight;
• transfer them to another program participant;
• donate to charity;
• book hotels for the duration of your trip;
• acquire elite status as a program participant;
• choose premium gifts (according to the terms of the program).

How to get an “Award ticket” for accumulated miles

The “gift ticket” service is available to customers only after accumulating a certain number of air miles. You can use them to purchase an air ticket in any direction for a flight of any length. To calculate how many miles are needed to receive such a ticket, you need to use a special calculator. Here you enter the names of the departure and arrival points, as well as the class of service. The program will automatically calculate how many points will be debited from your account when choosing a specific route.

You don’t have to use the calculator, but perform all the actions in the site menu.

To do this, you will also need to enter your departure and arrival points, flight class and date. After that, check the box next to “For miles.” The program will display the result. The client will only have to choose the flight that suits him.

Premium Upgrade

This is also possible when the client accumulates a certain number of air miles. The premium upgrade allows you to change from Economy to Business or Comfort. The client can use this opportunity independently, or transfer it to another passenger.

Note. You can upgrade your class only if you have an air ticket reservation at any branch of the carrier.

Free upgrade when registering for Aeroflot aircraft

The airline staff will help with this. The client must contact them after opening check-in for the flight. You must communicate your intentions to upgrade your service class. In this case, you need to make sure that the award is valid on the selected flight. If a passenger is taking a shared flight (with a transfer), aircraft tickets must be purchased only from Aeroflot or a partner.

Important! You can only upgrade your service class within one flight segment. When checking in for a flight, you can transfer your upgrade bonus to another passenger traveling on the same flight.

As a result of this bonus program, the passenger can use increased baggage allowances for free transportation.

How to book and pay for a hotel using Aeroflot miles

And such opportunities are provided by the loyalty program. Sometimes when traveling there is no time to look for hotels to stay. This can be done in advance through the airline's website. For this purpose, it has an item called “Aeroflot Hotels”.

By clicking on it, you will need to enter the following information:

• the city in which it is located;
• date of entry and exit;
• indicate the number of people who will stay in the room(s).

After that, check the box next to “Use Aeroflot Bonus miles.” Then click on the “Find hotels” button. In the window that opens, the tourist will be offered a list of hotels, as well as the cost of rooms in the equivalent of miles. All he has to do is select the appropriate option and click on the “Book” button.

After these simple steps, fill out an application. With this, the tourist confirms the hotel room reservation. In this application, indicate the necessary data and click on the “Book” button. Then the system redirects the client to his personal account (you need to log in), where the miles will be written off.

How to choose and receive a reward in the “Rewards Catalog”

“Awards Catalog” is located at: rewards.aeroflot.ru . You can select the item you like from the site menu. The website presents products from famous world brands, which can be purchased using miles accumulated under the Aeroflot Bonus program. The selection and receipt of goods occurs as when purchasing products through online stores. The item you like must first be placed in the “Basket”, and further actions must be completed. It is worth considering that when returning an award, bonus miles are not returned to the client’s account.

How to transfer miles to another person

This can be done in the client’s personal account. To do this, the menu provides the “Spend miles” item. After clicking on it, an additional window opens. This is where you enter your member number and the number of miles to be transferred. After this, you need to make a payment taking into account the service commission. Its size is indicated on the airline's website.

Important! Only non-qualified miles can be transferred.

Basic rules for such a translation:

• you must be registered in the loyalty program for at least 3 months;
• there must be sufficient funds in the bonus account;
• the client must take at least one paid flight in the last two years;
• You can transfer no more than 50,000 per year and no more than 5,000 at a time;
• each program participant can receive no more than 10 mile transfers per year;
• For transferring miles, a service fee of RUB 600.00 is charged.

You need to know that the transfer cannot be returned or cancelled.

How to check your miles

You can do this in two ways:

1. in the client’s personal account;
2. by calling hotline carrier.

The first page of your personal account contains information about the status of your bonus account. If a company's customer calls the company's call center to find out the number of miles accrued, he needs to provide certain information about himself. This could be a customer card number, a secret question and answer, or something else. If all the information was provided correctly, the airline employee will provide the requested information.

Can miles burn?

Yes. This is only possible if the client has not made a single flight on the flights of the air carrier or its partner SkyTeam for 2 years. According to the terms of the program, bonus miles are canceled regardless of how and for what they were awarded.

Advice. If a client's account has accumulated miles, they can be spent on other purposes other than flights. For example, for purchases in partner stores.

Partners of the Aeroflot Bonus program: accrual of miles on bank cards and purchases in stores

By accumulating non-qualified miles, a program participant can use the services of banks and partner stores. In order for bonuses to be accrued correctly, you need to find the required promotional services on the airline’s website in the list of partner organizations.

Once the desired organization is selected, you need to familiarize yourself with its conditions for accruing bonus miles. As a rule, information about this is located at the bottom of the site.

Important! To earn miles you need to complete certain actions. For example, partner banks require you to open a card account and make purchases using it.

There are also organizations that require that you go to their website only from the official Internet resource of the Aeroflot company. Clients are also faced with the fact that when using partner services to book hotels, they must provide an airline bonus card. In general, you need to familiarize yourself with everything first.

After paying for a service or product, bonus miles are credited for 60 miles. If they are not listed within the specified time, you need to use “Feedback” and restore the miles. This is possible no later than two months from the date of the transaction. If the miles were not credited by the partner bank, an application for their restoration is submitted directly to the banking institution.

Miles accrual: partner banks

"Sberbank"

This partner offers clients one of three types bank cards. With their help you can accumulate bonuses.

Types of cards:

• "Visa Classic Aeroflot". When it is opened, the client is credited with 500 miles. One mile is transferred for 1 dollar paid. USA or 1 Euro, or 60.00 rubles.
• "Visa Gold Aeroflot". For opening such a card, the client receives 1000 bonus miles. Subsequent miles (one at a time) are awarded for every 60.00 rubles or 1 dollar paid. USA, or 1 Euro.
• "Visa Signature Aeroflot". The conditions for opening and accruing miles are similar to those of the previous bank card.

Bank opening"

The program from this bank uses only one Aeroflot card. The client independently determines the tariff for its service:

• "Premium". Two miles are awarded for every one US dollar or Euro spent, or 60.00 rubles.
• "Optimal". 1.65 bonus points for every 60.00 rubles spent, 1 dollar. USA or 1 Euro.

The client can receive two and three miles when paying for every 60 rubles / 1 Euro / 1 US dollar for air tickets.

"Alfa Bank"

The bank allows you to accumulate miles only when making payments with special cards: “Aeroflot - MasterCard”.

SMP Bank

This bank opens an Aeroflot Bonus card to its clients

CitiBank

This bank offers its customers a card called “Aeroflot-Citibank”. When it opens, 2000.00 welcome miles will be transferred immediately. You can also open an Aeroflot-Citibank Premium card. Holders of these cards are awarded 1 mile for every 60 rubles spent.

Mileage accrual: partner stores

"Megaphone"

This mobile operator allows you to spend your accumulated miles using a specially developed MegaFon-Bonus program. Residents receive 200 points per 200 miles Far East. Clients of the operator's Moscow branches exchange 500 miles for 1000 points. Residents of other regions - 500 miles for 500 points.

Booking (Booking.com)

This service is considered in demand among tourists around the world. It allows you to quickly select and book a hotel in any city. For every dollar spent, the company awards 1 mile.

The program from the service has certain nuances. For example, bonus miles will be credited to the program participant after 60 days have passed from the date of departure from the hotel.

Refrigerator.ru

This partner is a hardware store. In it, an Aeroflot client can choose the product he likes and buy it. As a result of this, he will be awarded 1 bonus for every 50 rubles spent.

OZONE

The online store ozon.ru offers to purchase quality goods from various manufacturers. For every 100.00 rubles spent on a purchase, it provides 1 mile. It is worth considering that such a bonus program is only available when you go to the seller’s website from a link on the Aeroflot website.

LAMODA

Lamoda.ru is a fairly popular online store among citizens in different regions Russia and neighboring countries. Its customers who are members of the Aeroflot Bonus program receive 1 mile for every 16 rubles spent. Please note that delivery costs are not included in the calculation when receiving bonus miles. In order to use the program, you need to go to the website from the airline’s Internet resource.

Aliexpress

Aliexpress is a foreign hypermarket where purchases are made all over the world. For every 43 rubles spent, a member of the Aeroflot Bonus loyalty program receives 1 mile (when purchasing phones). When paying for other goods, 1 mile is awarded for every 22 rubles spent. This store has a more loyal exchange policy monetary currency for bonus miles.

M Video

This is also a popular electronics store. It has a large range of products from the world's leading brands.

This store awards 1 mile for every 87 rubles spent. You can select a product on the website mvideo.ru.

Aeroflot Bonus card

How to get an Aeroflot Bonus card? To do this, you need to go through a simple registration on the airline’s website. You can also get a temporary card. With its help, they also go through the registration procedure on the official Internet resource of the air carrier.

Types of Aeroflot bonus cards:

• "Silver". It equates to 25 flight segments or 25,000 qualified miles. Its owner can take advantage of privileged check-in conditions for the flight. He can also use one place for free baggage transportation as an addition to the established allowance. During the flight, you can change the comfort class for 50% of its cost.
• “Gold Card” - up to 50 flight segments or 50,000 qualified miles. This card provides similar features as the previous one. Only to all this are added other conditions: the possibility of obtaining a loan if there are not enough funds in the account to pay for services; waiting for the flight in the halls increased comfort And so on.
• “Platinum” - up to 50 business class flight segments or 125,000 qualified miles. In addition to the company's main services, the client receives a professional concierge program. Its conditions are indicated on the airline’s website.

Aeroflot airline sends program participants an Aeroflot Bonus card to the specified residential address after 2,000 points have accumulated in the bonus account.

Watch the video about Aeroflot Bonus miles

Many airlines provide customers with the opportunity to participate in various programs by awarding miles. These bonuses can later be used to purchase airline tickets or used to receive other prizes depending on the airline. Additionally, you can count on discounts. The Russian company Aeroflot also has a similar bonus program. The Aeroflot Bonus miles calculator allows you to make calculations without performing mathematical operations yourself. You just need to provide the information, and the system will determine the result automatically.

What is Aeroflot Bonus

Aeroflot Airlines launched a bonus program in 1999. As of 2018, the program has more than 7 million participants, some of whom are foreigners. Its essence is to receive bonuses and use them as a means of payment.

Benefits of participating in the program

Participation in the Aeroflot Bonus program has a number of advantages. The following advantages are highlighted:

• Possibility of joint award flights;
• using miles to improve service;
• faster accumulation of points when flying in business class;
• the ability to use premium offers from the airline’s business partners;
• the opportunity to use the exclusive services of the Aeroflot Bonus center.

Subject to the conditions and rules, the Aeroflot bonus program will be very beneficial for those who fly frequently

Miles accrual

How are miles awarded? There are several methods that will allow you to get points. You can get them for:

• flights on Aeroflot airlines or its partner airlines;
• accommodation in hotels that have entered into a partnership with Aeroflot, for example, Radisson Blu, Novotel;
• partner car rental, for example, Avis, Europcar;
• spending money from partner cards, for example, Sberbank, Alfa-Bank;
• meals at partner restaurants, for example, Ginza Project, Novikov;
• for booking hotels on the Booking.com portal;
• for purchasing goods from partners, for example, Bosch, Samson Pharma.

The accumulation of miles depends on which method the person chooses. How many non-qualifying miles you can get for affiliate programs must be clarified on the official website of the program. If this is a hotel, then most often a person will receive a fixed number of miles for their stay, or they will be accrued on a per-night basis. In shops, car rentals and restaurants, banks, payment is based on the amount of money spent.

If bonuses are qualifying, the calculation of Aeroflot Bonus miles depends on the following factors:

• distance between airports;
• rate;
• bonus program participant level.

Miles can be credited after a flight, if they were not credited somehow, within 3 months after the flight. To do this, you need to go to your personal account on the project page and go to the “credit miles” section, where you need to follow the instructions. Please note that you can use this method only after 2 weeks after the completed flight. Points for the flight will be awarded within 5 days.

It is worth considering that there are those fares and tickets for which points are not awarded. The list includes:

• discount of 50% or more;
• group rate;
• advanced;
• special tariff;
• free;
• service and bonuses;
• class O, F, X, G or V.

If the flight was cancelled, bonuses will not be awarded.

Also, if the flight was carried out by partner airlines, then the procedure for accruing miles must be obtained from this company. Partner airlines are considered to be those organizations that have entered into SkyTeam alliance.

Mileage calculator

Miles calculator

In order to find out how many points a passenger can receive for the flight he or she takes, you need to visit the official web page of the Aeroflot Bonus program and calculate using a special calculator.

1. Select an airline.
2. Select departure point.
3. Select your destination.
4. Determine whether the flight was one way or both, and whether there were connecting flights.
5. Select the status of a bonus program participant. Additional miles will be awarded for silver, gold or platinum status.
6. Select a tariff by ticking the appropriate box. You don’t have to do this; in this case, the calculator will calculate the number of miles for all fares separately.

The calculator will automatically calculate the miles received by the passenger, which can be seen below.

Using miles

How to use Aeroflot miles? The points a citizen has can be used as money to purchase various goods from the company’s partners. Miles can be spent in the “Rewards Catalog”, which operates like an online store. By going to the official catalog page, you can select the desired product and pay for it with miles. The list of what you can spend miles on in the special “Award Catalog” is as follows:

1. Electrical engineering. For bonuses you can buy Cell phones, tablets, TVs, cameras and various accessories for electrical equipment.
2. Appliances. The list of products offered is quite large. You can use miles to pay for kitchen appliances, such as blenders, toasters and coffee makers, etc.
3. Cosmetics and perfumes. Bonuses can be used to pay for various branded expensive cosmetics or perfumes.
4. Fashion and accessories. These products include watches for men and women, bags and jewelry.
5. Beauty and health. For the accumulated points you can purchase personal care products, as well as buy special equipment.
6. Sports and recreation. You can get various devices and accessories for fitness, sports and recreation.
7. Gift certificates. You can spend your miles on gift cards to partner businesses.
8. Goods for children. These could be toys or useful devices, as well as children's cosmetics.
9. Everything for travel. You can purchase suitcases, bags, backpacks and other various travel essentials.
10. Housing. The list of products starts from kitchen appliances and interior items to tools and equipment for the garden.
11. Souvenirs. You can buy souvenirs in the form of figurines, keychains, T-shirts and other things.

In addition to spending points as a currency to pay for products from partner companies in the catalog, there is another way to use bonuses. There is an opportunity to spend them on:

• increasing the level of service on board Aeroflot aircraft or airlines with which a partnership agreement has been established;
• award ticket;
• services provided by partners, for example, hotels or hotels.

Calculation of miles spent

Award ticket

To purchase an award ticket, you can pay with Aeroflot Bonus miles. To order such a ticket, there are several essential rules:

1. An award ticket can be purchased by any program member no later than 2 hours before departure.
2. To issue a ticket, you need to call the Aeroflot call center or come to the office. You must bring your program membership card and passport with you.
3. The ticket can be one-way or round-trip, but there is a limit of no more than 2 transfers.
4. Ticket booking is carried out in three classes - O, F and X, which are business, comfort and economy classes, respectively. Please note that the airline may not be able to provide an award reservation if seats are not available.
5. Mileage differences will not be refunded for upgrades to a lower class. Miles for unused award tickets are also non-refundable.
6. You can change your route for a fee, but it must be in a premium area.

If a client wants to change the time, then if he does this more than a month before departure, the service will be free. Otherwise you will have to pay extra.

Sometimes Aeroflot launches a promotion where you can buy an award ticket with a Light Award for fewer bonuses. Additional information you can find out by calling helpline airlines.

Aeroflot Bonus is a fairly effective program for those who regularly fly with this company. Moreover, it is possible to earn points using numerous offers from Aeroflot partners. To calculate the miles that a passenger will receive for a particular flight, you need to use the calculator on the airline’s website.

The Aeroflot Bonus program was launched in 1999, today its participants are over 1.5 million people. Russian banks have actively joined the issuance of co-branded cards with the program relatively recently. At first glance, everything is simple: we pay with a card, receive miles, and pay for air tickets with miles. But is this really so? About all the intricacies of accumulating and using miles in our article.

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What does Alfa Bank offer?

The line of Alfa Bank credit cards issued as part of the Aeroflot bonus program is today represented by cards of 4 levels of the MasterCard payment system in three currencies (ruble, US dollar, euro) each:

• Standard;
• Gold;
• Platinum;
• Black.

The terms and rates of lending, the amount of bonuses awarded, and service privileges depend on the level of the credit card.

IN general view the conditions of ruble cards look like this (currency equivalent):

1. Maximum limit (from 150,000 to 750,000 rubles).
2. Annual maintenance (from RUB 1,225 to RUB 10,000).
3. Fee for cash withdrawals (from 3.9% to 2.9%).
4. Interest rate (from 18.99% to 17.99% per annum in rubles).
5. Miles accrual rate (from 1 to 1.75 per 30 rubles).

Card maintenance fees are charged once a year, regardless of account turnover and activity in the use of funds.

Absolutely all cards issued by Alfa Bank in the Master Card payment system give the right to participate in the Priceless Moscow affiliate program: enjoy discounts in restaurants, hotels, clubs; buy promotional products from trade and retail partners; to book tourist services anywhere in the world.

All co-branded credit cards have a credit grace period of a fixed 60 days, during which no interest is charged on the amount withdrawn.

You can read more about how the grace period works in the article.

The grace period under the terms of Alfa Bank also applies to cash withdrawal operations. The only thing that increases the cost of these funds is the cash withdrawal fee, which is automatically debited from the account, expressed as a percentage and amounts to a minimum of 300 rubles per transaction.

Aeroflot co-branded cards are also issued as part of the Alfa Life service packages with debit current and savings accounts. At certain turnovers, account servicing is free, and miles are accumulated according to the card level, similar to credit cards.

How bonuses are accumulated: Aeroflot miles calculator

When applying for a co-branded card in the Aeroflot Bonus program, each client opens a personal account; according to the rules, the account cannot be transferred, sold, or combined with the accounts of other participants.

You will be credited to this account miles, virtual reward units, of two types:

1. Qualification— miles for flights on regular flights of Aeroflot and partner airlines, their number depends on the flight distance and booking class (minimum 500 for each flight).
2. Non-qualifying— miles for participation in partner programs (banks, hotels, Arkady Novikov’s restaurant chain, mobile operator Megafon, TripAdvisor.ru portal, etc.).

Alfa Bank credit cards belong to affiliate programs, which means miles accumulated with their help will give the right to purchase award tickets, but will not participate in determining the client’s qualifications (Elite Club for silver and gold levels). All new clients are awarded a Basic Level qualification.

What are non-qualifying miles awarded for?

1. For the first payment transaction on the card (welcome miles) - 500/1000 depending on the card level.
2. As a birthday gift - 500 (only for active cards).
3. For funds spent from the card at the rate of 1 to 1.75 miles for 30 rubles/1 US dollar/1 euro (the accrual rate depends on the card level).
4. For the balance on the Aeroplan savings account at the rate of 1 mile for every 120 rubles/20 US dollars/18 euros.

The Alfa Bank website has a convenient calculator for calculating non-qualifying miles: select the card type and level, currency, calculation period and how much you plan to spend on the card per month.

The program shows how many miles you can accumulate and which ticket these miles will be enough for.

For example, with average monthly expenses of 80,000 rubles. By credit card With MS Standard you can accumulate 32,500 miles per year (including welcome miles).

They are enough for a one-way ticket “Moscow – Nice”, “Moscow – Dubai” or “Moscow – Rome”, “Moscow – Hurghada”, but back and forth.

You can check the actual number of miles accumulated in your personal account on the Aeroflot website; to access you will need your member number and password.

If you subscribe to the SMS notification service, the balance will be sent upon request in the form of SMS messages. Once a year for Basic qualification clients (once a quarter for Elite), a report on accumulated miles is sent by email.

According to the rules of the program, miles are credited to the account within 60 days from the date of the transaction. If miles do not appear on your account, you have 12 months to submit an application for the restoration of bonuses; a copy of the receipt confirming the purchase/payment for services is attached to the application.

How can miles expire?

If within two calendar years a program participant does not register a single flight on his account on a regular Aeroflot flight or on SkyTeam alliance airlines at the fare specified by the program rules, all accumulated miles are expired without the right of restoration.

How to use miles

There are three ways to use accumulated miles:

1. Book an award ticket.
2. Upgrade the service class of an already purchased ticket from Economy to Business.
3. Pay for the services of program partners.

Let's look at the first method in detail.

First you will need bonus calculator. In the appropriate fields, select the two final destinations of the flight, the program reflects the required number of miles to issue an award ticket for the specified flight:

• OW code for one-way ticket;
• RT code for a two-way ticket.

An important condition for the possibility of issuing an award ticket is that your personal account must have at least one paid flight registered in the last 24 months on flights and at fares participating in the bonus program.

Unfortunately, you cannot earn miles and fly only on award tickets.

Now go to ticket booking service.

Here again we fill in the final destinations of the flight, flight dates, number of seats, class of service and type of flight, at the bottom we put a tick that we have read and agree with the Booking Rules - click “Find flights”.

If you check the “Pay with miles” box, the system will ask you for your personal account number and password.

In the “Flight Selection” tab you can see the cost of the ticket: in the flight line the cost of 1 ticket, in the upper right corner - the full cost for the specified number of people.

The cost of each ticket is divided into 2 numbers: base fare and airline taxes/surcharges.

We determined above how many miles you will need to pay for the first figure, but the second figure is the amount that you will need to pay with real money. For one flight, the tax and fee are the same for both business and economy class.

For example, let’s calculate how much it will cost us to fly from Moscow to Egypt (Cairo) for two in economy class there and back.

1. We calculate the required number of miles: for Economy RT you need 30,000 miles * 2 people = 60,000 miles
2. We calculate the average monthly turnover on the Standard card, which will allow you to accumulate 60,000 miles in 1 year = 75,000 rubles. per month (excluding welcome and gift miles)
3. We choose a flight: 2 tickets (round trip) cost 1,121.20 USD, of which 816.00 USD is covered by miles, 305.20 USD must be paid additionally.

For a business class flight you will also need to pay an additional 305.20 USD, but you will need significantly more miles - 100,000.

What you should pay attention to when purchasing award tickets:

• during periods of high demand, Aeroflot has the right to introduce restrictions on the issuance of awards;
• in case of loss/damage/theft of an award ticket, a duplicate will not be issued and miles will not be returned to the account;
• Award tickets for flights of SkyTeam alliance members can only be issued on a round-trip route;
• Online registration of award tickets ends 6 hours before departure;
• issued award tickets cannot be returned, exchanged or transferred to another person;
• making changes to the ticket on your initiative will cost at least 35/50/100 euros.

Who else cooperates with Aeroflot as part of the bonus program

Today Aeroflot Bonus unites about 20 international airlines.

Co-brand cards, in addition to Alfa Bank, are issued by:

• Savings Bank of Russia;
• "Russian Standard Bank";
• "CitiBank";
• Gazprombank;
• "SMP Bank";
• Bank "URALSIB".

Credit cards from partner banks differ slightly in the number of welcome miles and bonus coefficients of various levels.

For example, SMP Bank provides for the accrual of 200 miles for a monthly balance over 100,000 rubles. account, and URALSIB Bank gives 3,000 miles for the first transaction on the Premium Card. Russian Standard Bank until May 14, 2014. conducts special promotion for accelerated accumulation of miles for expense transactions: for 30 rubles. is awarded from 1.5 to 6 miles depending on the card level.

And yet, Alfa Bank issues Aeroflot cards only in the MasterCard payment system; in other banks you can issue Visa or American Express.

You can also accumulate non-qualifying miles by paying for services at hotels that are partners of the program. Their complete list with detailed description conditions are posted on the Aeroflot website.

Summary

You often use the services of air carriers, book hotels, travel around the world - Aeroflot’s loyalty program will come in handy. And a credit card will be even more useful: if you don’t withdraw money, then leave a deposit when checking into your room. Nothing special is required from you - pay with plastic, take a paid flight at least once every 2 years (note, not a charter one) and save when buying tickets using virtual bonuses. The most important thing is to know the rules and follow simple recommendations.

Any client over the age of two has the opportunity to take part in the promotion; for this purpose, there is a specialized program “Aeroflot Bonus Junior”, it is intended for children aged 2 to 12 years. In this case, all the conditions of the main program are also valid for it.

Important! A separate participation card is issued for each passenger!

Before you start accumulating Aeroflot Bonus miles, you need to fill out an application to participate. The easiest way is to use the airline’s website, which is located at the link http://www.aeroflot.ru/ru-ru/afl_bonus/entry. After visiting the page, you must agree to the terms of the promotion by checking the appropriate box. After this you need to register.

There are two types of promotional points: qualifying and non-qualifying. Points are credited after purchasing a ticket for a flight of Aeroflot or any of its partners. Obtaining the status of a prestigious member, premium air tickets and increasing the class of a ticket is possible options to spend qualifying miles.

And those points that are awarded for using the services of Aeroflot partners are considered non-qualifying. It is worth considering that they cannot be spent to improve your member status.

If you became a participant in the promotion and are a client of Sberbank, then the accrual of points will depend on the type of card used. If your card is Aeroflot Classic, then for every dollar or euro you spend, you earn a mile. A mile is also awarded for every 50 rubles spent. If you have an Aeroflot Gold card, the coefficient will be 1.5 miles per dollar or euro. For newly joined participants, starting miles are awarded: for Classic – 500 miles and for Gold – 1000 miles.

Rules for crediting bonus points

1. Basic conditions

1.1. For this program, the main means of payment was chosen to be the Mile. Qualifying and non-qualifying Miles can be credited to the Participant's account.

1.2. An individual account is created for each client and only one. It is not possible to combine the accumulated bonus points of one passenger with the bonuses of another. Or with any other Aeroflot loyalty program. The client cannot transfer his individual account to another person, sale and purchase are also prohibited. However, according to clause 4.11. , there is an opportunity to donate your points to one of our partner charity programs.

1.3. Points are calculated for a flight on any flight of Aeroflot or its partner companies that participate in this fare program. All services, goods, work performed that were provided by them are also taken into account.

1.4. Regardless of the types and number of goods, services, or air tickets purchased, bonus points are credited to the client’s individual account only once, and only in one program. This is true for flights on Aeroflot flights and all its partners.

1.5. It is not possible to use bonus points that the client has accumulated in the Aeroflot Bonus program to purchase discounts or other incentives in loyalty programs of other companies.

1.6. To check the balance of a participant’s individual account, you must use the account located on the company’s official website. The site tracks your account status online. The participant’s personal number and individual password allow you to gain access to your personal account. If a subscription to the SMS-informing service is activated, the client can check his account balance, qualifying miles and all flight segments for the reporting calendar year. To do this, you need to send a request “01” to the number +7-985-223-55-55.

2. Rules for earning miles for flights

2.1. Based on the distance of one airport from another in miles, bonus miles are accrued at a 1:1 rate.

2.2. Miles are calculated only after the flight has been completed.

2.3. On a pro-rata basis, miles are awarded according to the ticket fare.

2.4. If the flight distance is less than 500 miles, then 500 miles will be credited to the participant’s personal account. However, in the event of another contract between Aeroflot and its partner company, a different method for calculating miles is possible and the internal procedure for calculating the number of bonus miles provided for by the rules and regulations of the partner company is applied. In the special subsection “Partners”, which is located in the individual account on the program website, the rules by which miles are calculated and credited are indicated.

2.5. For clients who are granted the Elite level, additional non-qualifying points are awarded. The calculation is carried out for all flights made by Aeroflot or a partner company.

2.6. If the ticket is paid for at a fare that is not included in the promotion, bonus points will not be awarded.

2.7.In the manner determined by the program, it is possible to accrue qualifying miles for all flights performed within six months before the start of participation in the promotion. This condition applies to all Aeroflot flights whose fares are included in the promotion. In order for these flights to be credited to the participant’s balance, you need to use the “Accrue miles” subsection located in the main menu of the program website. The participant can also send copies boarding pass and a route sheet to the address of the Aeroflot Bonus program. In this case, it is necessary to complete these operations before the expiration of 3 months from the start of using the promotion.

2.8. If the client’s number has been entered into the reservation system, then after ten days from the date of the flight, miles for the flight will automatically be credited to the participant’s personal account. This is true both for flights with Aeroflot and with its partners.

2.9. Plan for collecting bonus points under the loyalty program: Tariffs for which miles are not credited:

• Group – code GV
• Special – code BRV,MED
• Subsidized – code SO, GO, MFRF, GC, GA
• Free - code CERT
• The discount is more than half the price
• For transportation to a number of destinations
• Flights with the SkyTeam alliance - SKY fare prefix
• At special rates - SC, OF
• Business travel card - code PASS, EPS, CPS and BPS - in this case, accrual occurs according to the tariffs of the "Optimum" group
• Charge for an Aeroflot flight booked according to another company's fare, calculation based on booking class

All details on this issue, exact calculation formulas and the amount of accrued bonuses can be found in the Miles Calculator subsection.

2.10. Rules for crediting miles if the flight was used by a partner company: only miles for flights that were made after joining the loyalty program are taken into account. Award tickets, tickets at special rates, charter flights and flights under partner codes are not included in the program. This applies to companies that are not part of the SkyTeam alliance. There are also certain restrictions on the accrual of miles on flights operated with partner airlines.

2.11. If an Aeroflot route, like that of its partner, was canceled due to difficult meteorological, technical or other reasons, bonuses for a ticket that was not used will not be transferred.

2.12. Miles are calculated only according to the distance actually traveled by the participant. This is true in cases where there is a forced transfer of a passenger or the final route differs from the planned one. This condition applies to partners and Aeroflot itself.

2.13. If the flight is canceled and the passenger is transferred to a flight operated by a non-participating company, bonus miles will not be accrued.

In order for miles to be credited automatically, the date of birth and full name must be entered. in the booked data corresponded to those specified during registration in the program. If bonus points are not credited within the established period of ten days, the passenger must act in accordance with paragraph No. 3. 3.

Moscow-Kazan and back/Moscow-Rostov-on-Don and back/Khabarovsk-Yuzhno-Sakhalinsk and back.

3. Refund of miles for completed flights

3.1. Refund of miles for completed flights is provided no later than three months after the end of the flight. If miles have not been credited to the client’s account, but such crediting is provided for in the fare, such a flight is considered unaccounted for. This applies to situations where miles are not credited within 10 days after the flight and does not depend on the fact that the membership card has been submitted.

3.2. Within a period of less than 14 days after the end of the flight, the participant is obliged to enter in the “Accrue miles” section, which is located in Personal account program website, Aeroflot flight data, after which bonus miles will be awarded after passing the verification. Enrollment will be carried out automatically no later than 5 calendar days from the moment the form is filled out.

3.3. The client can use the “Feedback” form, which is located on the Aeroflot portal, or fill out an application for a refund of flights that were not taken into account, and submit it at the company’s office along with documents for the flight. In this situation, bonuses will be credited to the client’s account no later than 30 days. This option can also be used for flights of partner airlines.

3.4. Necessary documentation for calculating bonus miles upon completion of a flight on an Aeroflot flight

1. Using e-ticket– original or copy of the itinerary receipt (which indicates: ticket number, flight number, booking class, flight date), a printed booking sheet with the obligatory indication of the ticket number and originals or copies of boarding passes.

3.5. Necessary documentation for crediting bonus miles after flying with a partner company:

1. If an electronic ticket was used - the original or a copy of the itinerary receipt (which indicates: ticket number, flight number, booking class, flight date), a printed booking sheet with the obligatory indication of the ticket number and original boarding passes.
2. If a paper ticket was used - the original or copy of the paper ticket and originals or copies of boarding passes.

3.6. Aeroflot does not provide guarantees for crediting miles if the necessary flight documentation is missing.

3.7. All documents transferred under the loyalty program will not be returned to the client; it is also possible to check all original documents for flights within a year after the completed flight.

4. Reinstatement of miles for flights made with a partner company

4.1. All miles that a client is entitled to for flights or services provided by partner Aeroflot are governed by agreements between these two companies.

4.2. All miles that will be credited to the participant based on the results of flights and work performed by the partner company will be considered non-qualifying. These points can be used to earn rewards and cannot be used to upgrade a member to the elite level.

4.3. Any bonus miles will be awarded only for flights and services that were made after the passenger joined the promotion. There are categories of goods and services for which bonus points are not awarded; you can find their full list on the program partner’s website, at the passenger service point, or in other materials.

4.4. If a member uses a product, service or flight taking into account the use of bonus miles, then no additional bonuses are awarded for this product, service or flight.

4.5. Upon presentation of a member card, bonus miles will be automatically credited within 60 days after payment for purchased services or goods.

4.6. If the promotion partner uses devices for reading card data for accounting and registration, it must be presented before paying for the product or service. If this action was not performed, it will be impossible to restore bonus miles.

3.4.7. If bonus miles have not been credited to the personal account for services performed by partners or goods purchased from him, then the client must provide a document that confirms the fact of provision of the service or purchase of goods - a receipt, reservation sheet, etc. You will need to send an application for the return of bonus points to Aeroflot, attaching supporting documents. Problem situations that occurred no later than 12 months before the client’s request will be considered, with the exception of situations provided for in other agreements.

Bonus points will be transferred within 60 days after the client contacts Aeroflot, provided that all necessary supporting documents are available. If points are credited incorrectly due to the fault of the bank card, you must contact the issuing bank. In other situations, it is worth contacting the partner company directly.

This is true if the application or request form for returning miles is not available on the partner’s website.

5. Duration of miles validity

5.1. If a client does not use bonus miles within 2 years from the date of their last crediting, they are considered invalid and cancelled.

Checking your personal account

There are several options for checking your bonus account:

• By means of a letter;
• Via the Internet;
• By phone.

Aeroflot sends an annual report to all loyalty program participants indicating all points earned by the user. To check your account at this moment You should use the official program portal: https://rewards.aeroflot.ru/. Please note that your points will be displayed in the top right corner immediately after you log into your account. After entering the site, you need to go through a simple registration, to do this you need to enter your last name, first name, patronymic; your e-mail, to which a letter will be sent to confirm your identity. Follow the provided link and registration will be completed successfully.

To check your personal account, you can use a special promotion phone number: 8-800-444-55-55 . Throughout the territory Russian Federation There is no cost per call.

If you want to calculate in advance the number of points you can receive for purchasing a particular service, use the special “Calculator” application, which is located at: http://www.aeroflot.com/cms/calculator.