Touch terminal atol viva ii turbo novosibirsk. Touch terminal Atol viva ii turbo Novosibirsk Atol viva ii turbo

Warranty

This section contains the main provisions on warranty service for Soft Trade customers, as well as the conditions for its provision or refusal of warranty service. The page is for informational purposes only for the purpose of informing the buyer and does not serve as a reason for organizing warranty work.

Below are the warranty obligations and guarantee conditions for goods purchased on this website or in sales offices.

1. General warranty provisions.

1.1. Normal, high-quality operation is guaranteed in accordance with the characteristics declared by the manufacturer for a total period of up to 1 calendar year from the date of sale. In other cases, until the resource consumption of the component parts declared by the manufacturer.

1.2. A faulty device can be replaced within 14 days after purchase with a similar one (subject to its availability in the warehouse) after the company's experts have checked whether there is a warranty case due to the fault of the manufacturer or the company that sold the product.

1.3. Replacement of goods subject to warranty is carried out only if all accompanying documentation is available, and the original presentation and packaging are preserved.

1.4. Equipment subject to warranty is accepted for a period of up to 45 days from the date of receipt at the manufacturer’s service center.

1.5. Warranty repairs and maintenance of goods are carried out in authorized service centers manufacturer. Transportation of goods to the nearest Soft Trade office is carried out at the buyer’s expense.

1.6. The warranty does not cover free initial installation of the device and its commissioning.

2. Limitation of warranty service.

2.1. The warranty period for the laser reading head used in barcode scanners and data collection terminals is 3 months.

2.2. The warranty period for print heads of thermal printers and thermal transfer printers is 3 months or 50 km of printing, depending on which of the above expires first. The warranty is provided provided there are no traces of mechanical damage.

2.3. The warranty period for the cutter installed in thermal printers and thermal transfer printers is 1 month.

2.4. The warranty period for external power supplies is 2 weeks.

2.5. The warranty period for batteries of barcode scanners, data collection terminals and other rechargeable equipment is 100 days, provided there is no mechanical damage or swelling of the battery.

2.6. Elements that are subject to natural wear and tear (interface cables, keyboard keys, rubber rollers, print heads, etc.) are replaced for a fee, regardless of the warranty period of the product.

3. Refusal of warranty service.

3.1. The warranty does not apply to equipment that has failed as a result of unqualified installation, non-compliance with operating rules (use in unregulated climatic conditions, failure to comply with the regulations for supplying voltage to the device, power surges, etc.) and in case of violation of transportation conditions.

3.2. The warranty does not apply to equipment that has traces of moisture, smoke, the presence of insects, scratches on the optical part of the reading devices, as well as other traces of external influences that led to damage to individual components or the device as a whole.

3.3. The warranty is not valid if the product has been opened, reconfigured, repaired or otherwise modified by persons other than representatives of warranty service centers.

3.4. Impact tests declared by the manufacturer do not constitute a warranty basis. Mechanical damage to the device as a result of a fall or other mechanical impacts, regardless of the nature of their origin, may be grounds for denial of warranty service.

3.5. The warranty for devices with internal software is void for devices that fail as a result of incorrect flashing.

3.6. The warranty is void if the integrity of the seals is broken.

3.7. The warranty does not apply to device components purchased separately.

ATOL ViVA II Turbo is a monoblock POS terminal. Depending on the modification, it is equipped with an Intel Celeron J1900 or Intel Atom D2550 processor. The hard drive has a capacity of 500 GB. The operating system can be Windows versions XP, 7 or 10. The terminal is equipped with a 15-inch touch screen with multi-touch function. The screen is highly reliable; its lifespan is at least 20 million touches. An additional monitor can be purchased as an option. POS terminal can be mounted on a support or mounted on a vertical surface. The aluminum case ensures the safety of internal elements and long term operation.

The technical characteristics of the product may differ from those indicated on the website; please check the technical characteristics of the product at the time of purchase and payment. All information on the site about products is for reference only and is not a public offer in accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation. We kindly ask you to check the availability of the desired functions and characteristics when purchasing.

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Shipping and payment

Orders are accepted daily and around the clock no weekends or holidays.

When ordering goods on weekdays before 15:00 and the goods are in stock, delivery is carried out the next day or on any day and time convenient for you (including Saturdays within the Moscow Ring Road).

When ordering goods on weekends and having goods in stock, delivery is carried out on Tuesday or on any day and time convenient for you (including Saturdays within the Moscow Ring Road)

Urgent delivery within 2-4 hours is carried out only if the goods are in stock and the courier is available.

Cost and delivery time:

Free delivery is carried out only to the cargo terminal of TC SDEK, if the client is in a city where there is no pick-up point for TC SDEK, we deliver free of charge to the nearest terminal of this company (SDEK)! The timing for this delivery is set according to the tariffs of the shopping center and at the discretion of the sender!

There is no urgent tariff or targeted delivery in the “Free Delivery” service!!!

• — CDEK;
• - Business Line;
• - DPD;
• — EMS;
• — Express RU.

Terms of free delivery in Moscow and Moscow Region

Your order is delivered by courier service:

• — Grastin (Moscow and Moscow region up to 25 km from the Moscow Ring Road);
• — ETGO (Moscow and Moscow region up to 25 km from the Moscow Ring Road)
• — Algorithm (Moscow and Moscow Region up to 25 km from the Moscow Ring Road);
• — CDEK (from 25 km from the Moscow Ring Road and more);

Free delivery can only be used when ordering a cash register with a full set of services (turnkey cash register)! At given condition, only the cash register is delivered free of charge.

If a client buys a cash register with a full set of services + other goods (scales, cash drawer, banknote counter, label printer, 10 boxes of receipt tape, etc.), then we deliver only the cash register for free; the client pays for delivery for everything else separately.

Free delivery is carried out in Moscow the next day after ordering. By Moscow region (up to 25 km from the Moscow Ring Road) - 1-2 days. On the day of the planned delivery, you must answer the courier's call, otherwise he will be forced to reschedule delivery to the next day.

If you are located more than 25 km from the Moscow Ring Road, then delivery is carried out by TC CDEK to the delivery point of this company closest to you, according to the parameters for this direction (the terms are communicated by the logistician when placing an order for delivery).

The choice of shopping center, according to the terms of free delivery, is made at the discretion of the sender.

How to order a product:

If the product is located in our remote warehouse, and you want to come and buy it, you need to contact the manager and arrange delivery of the product to our office. Specify the product and quantity, contact number. When the goods are in our office, the manager will call you back.

If you want to arrange delivery of goods to you, then in the order indicate the product and quantity, to whom to issue documents and a contact phone number. After this, the manager will contact you to clarify the order details, date, time and exact delivery address.

If you require a maintenance contract upon delivery of the cash register, please notify the manager in advance!

Delivery is made within 1-2 days, depending on the workload of the delivery service.

Shipments to the regions are made within 1-2 days after receiving advance payment.

Payment for the order:

Payment is accepted both by bank transfer and in cash.

Payment options:

You choose the payment method yourself and indicate it in the comments when placing an order.

For non-cash payment We issue an invoice and send it by e-mail. After the money arrives at the bank account
invoice we make shipment. The goods can be received either by pickup from our warehouse, or through delivery by courier or transport company. Originals of primary accounting documents are issued.

When paying in cash, we notify you about the availability of goods in stock. You either come, pay and
You pick up the goods, or the courier brings it to you. Originals of primary accounting documents are issued
and a cash receipt.

When preparing documents on entity and the individual entrepreneur must provide either a power of attorney
from the buyer, or put a stamp. Otherwise, the documents are issued to a private person
and no invoice is issued.

Purchase returns

Regulations on the return or exchange of goods by individuals (Regulations drawn up in accordance with Article 26.1 (Remote method of sale)

Law of the Russian Federation “On the Protection of Consumer Rights” dated 02/07/1992

1. The buyer has the right to refuse the goods or exchange them for another product at any time before their transfer, and after the transfer of the goods - within fourteen days.

2. Returns or exchanges of goods are carried out on weekdays from 9.00 to 17.00.

3. Return or exchange of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods (cash receipt, receipt for payment for the goods) are preserved.

4. The return or exchange of goods is made by the Seller based on the Buyer’s application for the return of goods, subject to presentation of a passport.

5. The Buyer’s absence of a document confirming the fact and conditions of purchase of the goods does not deprive him of the opportunity to refer to other evidence of the purchase of the goods from the Seller.

6. The Buyer does not have the right to refuse the goods or exchange goods of appropriate quality that have individually defined properties (tinting goods, sawn long goods or furniture facades, etc.), if the specified goods can be used exclusively by the Buyer purchasing it. Not allowed changing the assortment and (or) parameters of goods supplied or manufactured specifically for the Buyer after making an advance payment.

7. If the Buyer refuses the goods he paid for, the Seller returns the amount of money no later than ten days from the date the Buyer submits the corresponding demand and returns the goods to the Seller in accordance with clause 4 of these Regulations. Return Money is made to the Buyer's bank card. The refund period after order cancellation ranges from 1 to 30 calendar days, depending on the Bank that issued your card.

8. Return or exchange of goods of inadequate quality is carried out in accordance with the provisions of Articles 18-24 of the Law of the Russian Federation On the Protection of Consumer Rights dated 02/07/1992.

9. You can ask our employees about additional questions about returning or exchanging goods by phone, email or at the company office.

How to make an order

Any order you place at Soft Trade requires confirmation. After receiving your application, the company’s managers will contact you to clarify the details. Please check your contact details so that we can quickly offer you the best solution.

You can send your application in any way convenient for you:

• call us and order the required product;
• come to our office and tell us about the tasks you need help with. In 99.9% of cases, you can take the goods you purchase with you immediately after payment.
• add the desired product to the cart by clicking the “Buy” button and fill out the order form.
• write an email describing the task, expected characteristics of the product, name or link to it
• contact an online consultant with an application at any time from 9:00 to 18:00.

How to pay for purchased goods

Once you make a purchase, all you have to do is make payment. Payment methods available for legal entities and individuals:

• cash payment;
• payment by bank card using the payment terminal of the terminal;
• bank transfer;
• by bank card online.

How to pay via Net Pay

How to pay via Net Pay

You can pay for your order online by credit card immediately after it is created - you will see the corresponding button on the reservation completion page.

1. To pay by bank card, you will be redirected to the secure payment page of the processing company Net Pay LLC. The payment page meets the latest international security requirements of the Visa, MasterCard, MIR payment systems.

2. During the payment process with a bank card, enter its number, expiration date, CVV code indicated on the back, as well as the first and last name of the owner and contact information of the card owner.

3. Make sure that you have entered the correct information, and then click on the “Pay” button.

4. If your bank card supports 3D Secure technology, you will automatically be redirected to your bank’s website, where you will be asked to enter a secret activation code, which will be sent to your phone.

5. If the card details are entered correctly and there is enough money in the account, you will see confirmation of payment for the order. After which you will be asked to return to the store page.

Refund procedure

To receive a full or partial refund to your card, you need to contact the store. The money will automatically be returned to your card within 2-3 days. The exact refund period depends on how recently the order was placed and on the bank that issued the card (the maximum refund period cannot exceed 30 days).

Payment information is processed on the Net Pay processing center page, so the Buyer’s card data is not available to the online store. Protection of information transfer is carried out using technologies developed by the international payment systems VISA, MasterCard, MIR - Payment Card Industry Data Security Standard (PCI DSS). The use of Secure Sockets Layer (SSL), Verified by Visa, MasterCard Secure Code, MirAccept protocols and closed banking networks guarantees security for transactions with bank cards.

Delivery and pickup

You can pick up any order from the site yourself at our office after full or partial payment of the order and with a seal or power of attorney, if you are not the one receiving the order. Our office hours are from 9.00 to 18.00 from Monday to Friday.

Delivery within Novosibirsk is made by prior agreement with your manager.

If your city does not have an office, we are ready to organize delivery to any city in Russia and CIS countries by transport companies:

If you want to offer a different scheme for shipping and receiving goods, voice it to the manager.

How to return or exchange an item

We work with corporate clients. Our partnership with you is governed by a supply agreement.

Upon receipt of the equipment, the buyer must check its availability, quantity and configuration. If your order is shipped correctly, then you sign the acceptance certificate. If you received the wrong equipment, in the wrong quantity and configuration, or the shipped goods were found to be defective, then you need to write us a claim in free form. The time frame for reviewing a claim may vary. If the claim is justified, we will replace equipment of inadequate quality within 15 days or eliminate all detected defects within 30 days from the date of prepayment.

The equipment warranty is 1 year and is valid from the moment the acceptance certificate is signed. Please note that the warranty provides for free repair of defective equipment, but does not provide for its replacement with other equipment during the repair period.

Complex electronic equipment is usually not subject to exchange or return, but we are ready to accommodate you. To avoid having to return or change the product, tell the manager all possible conditions and your operating requirements. If for objective reasons you were unable to integrate our equipment into your automation system, you can ask our manager to replace the equipment or return the money. This can happen with the following products:

You can return the product within three days from the moment of actual receipt or within a time period previously agreed upon with the manager.