S7 Airlines fares. How to properly return s7 airline tickets S7 airlines airline ticket refunds

If circumstances arise that require the return of the ticket, it is necessary to take into account its tariff plan, as well as the reason for the incident, place and time. All this determines further actions. The ticket is refundable in the following situations:

• canceled or postponed flight;
• flight route changed;
• there is no place for that class which is indicated in the travel document;
• the plane returned back to the airport... For example, if for some reason he was prohibited from landing in the country of destination;
• transportation was not carried out after docking;
• landing was made at an airport that was not on the original route;
• tickets filled in incorrectly;
• the passenger got sick or died, or someone close to him.

It should be noted that if the flight is partially made, then the cost for the ticket will be refunded minus the used part.

Dependence on the tariff plan

S7 Airlines has four tariff plans. The conditions will be determined depending on what fare the passenger chooses and what class he will fly.

Tariffs Economy Flexible and Economy Basic

Economy Basic assumes that what is bought on it is completely irrevocable. Nevertheless, if the passenger did not use the travel document, he has the opportunity to change the date and route of the flight... This is possible subject to payment of the transaction fee. However, if the passenger has notified about the changes in advance, the fee will be 3000 rubles for flights within Russia and 60 euros for international flights. In cases where the passenger did not show up for the flight and did not inform about it, the fee is paid in the amount of 5,000 rubles or 80 euros, respectively.

In addition, in purchased tickets, you can change the tariff for Economy Flexible and Business Basic, but with the condition of an additional payment.

The Economy Flexible fare provides the option of departure date, flight number, and return without additional charges. However, if the ticket price is higher, then you will need to pay the difference.

The situation does not concern the circumstances when the passenger did not come to the flight, did not inform in advance and is going to change the departure date. In this case, you must pay a fee of 5000 rubles or 80 euros, respectively.

Tariffs Business Flexible and Business Basic

Travel documents of the Business Basic tariff plan are non-refundable. You won't be able to hand them over and return them. It is possible to change the flight number, departure date, but upon payment of the fee. It is charged in any case. However, if the passenger has applied in advance, the tax will be 5,000 for a flight within Russia and 80 euros for an international one. In case of delay, you will need to pay 7,000 rubles or 110 euros, respectively.

Can a non-refundable boarding pass be returned?

S7 Airlines has tickets of the lowest price category, which belong to the Economy Basic and Business Basic tariff plans. It is not possible to return them, except in the following situations:

• serious, which is confirmed by a medical certificate;
• death, in which case the relatives can apply for a refund.

How to return correctly?

The passenger can refuse in advance, for which he needs to notify the airline. In this case, he can return the money in the amount depending on how long it took for him to refuse:

1. For 24 hours or more... The entire amount is due to be returned.
2. Less than 24 hours... The amount of compensation will be 75% of the cost.

Where to contact?

To return, you must take the following steps:

1. If the flight is canceled before check-in, then the official representative puts a mark and certifies it with a stamp.
2. When the flight is canceled after check-in, you need to get ticket coupons from employees at registration. Without coupons, it is considered that the ticket has been used despite the delay or cancellation of the flight.
3. Write to the official sales office of S7... It contains the details of the passenger, as well as the reason why the flight was canceled.
4. In cases of illness or death, a medical certificate is provided or death certificate.
5. Get cash... It is carried out on weekdays from 9: 00-13: 00 if you have a passport in the name of the passenger whose ticket is to be returned.
6. Provide a notarized power of attorney if a third party receives the money for the passenger.

In addition to sales offices, to make a return, you can:

• call the airline support;
• fill out an application on the official website in the "My bookings" tab.

Return terms

Refunds are made within twenty business days. The funds will be returned to the one with which the payment was made.

How do I return a ticket purchased online?

There are two ways to return an online ticket.

In your personal account. This requires:

1. Go to your personal account from the official website and select the service "My bookings".
2. Active reservations will open, you must click on the desired reservation.
3. In the upper right corner, click on the link "Checkout".
4. Check data and send a request.

Call center:

1. Dial 8-800-700-07-07 (toll-free) or call from the official website. At the bottom of the screen there is a section "Contact us", in which you must select "Call online".
2. When you call, you will need to provide the following information: Full name, date of birth, passport details, first and last 4 digits of a bank card, route of transportation and reservation number.

By clicking on the submit button, you consent to the processing of your personal data.

Since December 1, 2015, S7 Airlines (the legal name of the company is S7 Siberia Airlines) has launched a new tariff system.

As a result, the passenger can choose the required fare, guided by the presence or absence of available (required) options. In total, such tariffs have been put into effect:

• ECONOMY BASIC;
• ECONOMY FLEX;
• BUSINESS BASIC;
• BUSINESS FLEX.

Important! Not only tariff changes have taken place. Now the company provides the opportunity to carry hand luggage up to 10 kg (the weight of hand luggage on the plane was previously 7 kg), to receive 25% more miles for S7 Priority program members (the number of miles has been increased by S7 Airlines from 25% to 50% at the minimum fare) , purchase any tariff before the flight is fully loaded.

In the Economy Basic tariff plan, the airline has included a flight (1 piece) + 1 piece for hand luggage, the weight of which is 10 kg, and the dimensions must correspond to the parameters of 55-40-20 cm.

Baggage transportation at this rate is paid and is calculated from the cost of 2500 rubles for one segment: 1 piece of baggage for 23 kg of baggage (the norm for the baggage compartment is 203 cm). For international flights - calculation and payment in euros, for flights with transfers (domestic / international) - calculation also in euros. When buying an air ticket and paying for baggage online, the passenger receives a discount (according to the payment rules), and the cost of 1 piece of baggage will be equal to 1800 rubles. It is worth paying attention to the fact that according to the company's rules, the price of baggage transportation in the event of a transfer (on the company's domestic flights) doubles.

If the norm is exceeded, the additional payment for baggage is calculated based on the following parameters.

Calculation of surcharge for excess baggage

Important! If the passenger has to wait more than 24 hours between connecting flights, then the transportation conditions are as follows: baggage is checked in to the first connecting point.

Free of charge (that is, if you have a paid seat, in addition), you can take baby strollers, cradles, car seats for children (as carry-on luggage or luggage), but only if the child is checked in for the flight. If there is no child, and the stroller is intended, for example, as a gift, then it is paid for like all other luggage. The airline also allows one set of ski or snowboard equipment to be transported free of charge if the weight of the carried set does not exceed 32 kg. The conditions of carriage of a larger set are the same as in the case of "non-standard" cargo.

Important! S7 Priority members with Ruby status are entitled to 1 free piece of baggage (up to 23 kg) even at the "Basic Economy" fare.

Non-standard baggage

Airplanes can also carry non-standard cargo, that is, baggage that does not meet the norm (more than 203 cm and heavier than 32 kg). Before the flight, you need to contact the company in order to clarify whether it is possible to transfer such a cargo on the desired flight. If there is an opportunity, then, most likely, the company will offer to redeem 3 standard baggage pieces, and the tariff plan in this case will not be taken into account. The maximum allowable weight for transportation is 50 kg. But the question of how much luggage on an airplane for disabled people costs, which naturally exceeds the weight of 50 kg, can be answered unequivocally - wheelchairs and other large-sized aids can be transported at the standard rate or free of charge, if they can be accommodated in the cabin.

Carriage of animals

A container with an animal is considered overweight and must be paid for. Most often, the container is placed in the luggage compartment, taking into account its parameters (the total weight of a standing container should be more than 8 kg, size - more than 115 cm). If the size of the container is smaller, it can be carried in the cabin of the aircraft.

Important! It is not possible to register the carriage of an animal online.

Service "Additional rate"

The company operates the "Additional baggage allowance" service. In accordance with it, it is possible to carry cargo in an airplane that exceeds the standard rate by 5-15 kg. This service can only be used once and is not valid in some destinations. Consider this point when choosing an airplane and flight.

The regulations and standards mentioned above are internal and only apply on flights operated by the company. If we are talking about a code share or transfer with the participation of a partner company, then the calculation of the cost of baggage will be carried out in accordance with IATA standards, taking into account the "dominant" carrier. More detailed information on calculating the cost of baggage on such routes can be provided at the S7 Airlines contact center by phone numbers: 8 800 700-0707.

Baggage on an S7 plane: transportation rules

The company has certain rules for the carriage of baggage, which should be taken into account when planning a trip:

1. There is a whole list of items prohibited for transportation (you can find out what is still prohibited to be transported at the company's information stands at the airport and on the official website);

1. There is a list of items that can be transported in limited quantities: alcohol, scissors, aerosols and sprays;
2. It is not recommended to carry food in your checked baggage. Baby food is carried in hand luggage (if it is intended to be consumed during the flight);
3. It is not recommended to carry items such as money, jewelry, electronics (laptops, smartphones, tablets), documents, keys in your baggage (preferably in hand luggage);

Important! Luggage on an S7 aircraft is located in a special baggage area (compartment). Access to it during the flight is prohibited.

According to the rules of the AK, the following items are not subject to weighing if they are not packed:

• bags (ladies') and briefcases;
• folders with business papers;
• outerwear;
• books and magazines to be read on the plane;
• baby food;
• digital technology (cell phone, smartphone, tablet, laptop, camcorder, photo camera).

1. When flying within the Customs Union, if there is a cargo subject to declaration, it is better to have a customs declaration on hand (the official website of the Domodedovo Customs - http://domodedovo.customs.ru; on the same website you can find out what is prohibited from being transported to different countries of the Customs Union);
2. Packaging requirements: the integrity of the packaging should not be violated, and sharp objects should not stick out;
3. The rules for the carriage of hand luggage are similar to the rules for the carriage of baggage in everything except packaging.

More detailed rules of baggage transportation are presented on the company's website, in the section “Information. Transportation rules ".

It should be borne in mind that one bag (suitcase) is one piece of luggage. Payment will be made at the rate even if the bag weighs less than 23 kg. Simultaneous packing of two bags or two suitcases is not allowed.

Basic options of the "Economy Basic" fare of S7 Airlines

Passengers are also entitled to:

• 50% miles (according to the S7 Priority program for S7 economy class);
• seat selection when registering on the website (company website - s7.ru) and when buying a ticket at the airport; the service is paid: when registering online, choosing a seat - from 300 rubles (depending on the direction), when buying a ticket at the airport - from 500 rubles;
• changes in the fare conditions for domestic and international flights (from Economy Basic it is possible to exchange for Business Basic class S7): before the end of check-in - 3000 rubles (60 euros), in case of no-show for the flight - 5000 rubles (80 euros);
• a snack (hot meal) during the flight.

Important! Refunds are not available for the Basic Economy tariff plan. The Open Date and Stopover options are not available within this option package.

S7 Airlines clearly regulated the rules for the carriage of hand luggage and baggage and the cost of carriage. A flight to S7 economy class is a real opportunity to save money for those who like to travel light without burdening themselves with unnecessary cargo.

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By weight, size and number of items. They were introduced for a comfortable and safe flight of passengers in the cabin. Each company has its own requirements.

When carrying cargo in the cabin or in the luggage compartment three parameters are taken into account:

• quantity: one piece corresponds to one bag or box;
• size: for the luggage compartment - 203 cm (the sum of length, width, height, norm), for hand luggage - 55 x 40 x 20 cm.

Usually check-in counters have special stands, on which the dimensions are checked.

Cost and different tariffs

The payment for the carriage of things is not the same, and depends on the tariff plan on flights.

What does paid cargo mean? Since December 1, 2015, the airline introduced a fee for weight up to 23 kg per segment in the amount of 2000 rubles. according to the tariff plan "Economy Basic".

For other passengers, it is allowed to carry it free of charge if it meets the following requirements:

Free carry-on baggage is taken to the salon based on such restrictions:

How much does it cost to carry cargo by plane? Air carrier offers free transportation baby carriages, bassinets, car seats of all sizes, regardless of whether they will be in carry-on baggage (folding stroller cradle) or in luggage.

But the offer is valid only if a child under the age of two is transported at the same time.

In the absence of a child (for example, if the stroller is being taken as a gift), children's vehicles are transported as regular cargo.

How much to pay in excess of the norm?

About what the surcharge is indicated in the table:

* Depends on direction.

** Except for flights from the capital of China, Beijing, to Khabarovsk and Vladivostok.

Passengers inquire about baggage processing online. The company warns that this is done only at the airport, behind the counters - normal or for receiving goods.

You should also pay attention to additional information about payment:

How "non-standard" is transported

There is a concept of oversized and overweight luggage. Then the dimensions exceed the total 203 cm, and the weight is over 32 kilograms. In such cases, an individual company decision is required.

Refusal may follow if there is not enough space in the cargo compartment or the type of aircraft does not allow the carriage of such cargo.

If you have to take such baggage or you need to reserve three standard seats, before the flight, send a request to the company through its website or call the help desk to make sure there are free seats.

"Additional norm"

Additional payment for the cost of baggage s7 is carried out when purchasing an air ticket through the website, at the airport, at the С7 Airlines Contact Center, and after purchasing a travel document - at the company's air ticket offices or at the Contact Center.

As part of the "Additional baggage allowance" service, it is allowed to carry 5-15 kilograms in excess of the norm. The company allows you to use this service once.

Service not available on flights:

• from Moscow to Irkutsk, Chita, Ulan-Ude, Yakutsk (and from Yakutsk);
• from Beijing to Yekaterinburg, Omsk, Yakutsk;
• from Novosibirsk to Vladivostok and back, from Urumqi to Novosibirsk.

If the weight of the additional cargo is less than the paid one, money will not be returned to the passenger.

How much is baggage at s7? If there are more things, then at the airport you can pay the difference or return the money in full, minus the refund fee (in accordance with the airline's fares).

In some cases, the passenger may be refunded the payment for baggage. s7 if he canceled the flight or the flight was canceled.

Transportation of animals

Often you need to take animals on the road in containers... Free carriage offers do not apply to them.

Pet containers are charged as excess baggage, no matter how much luggage the passenger has.

Usually, containers with animals are placed in the luggage compartment if the total weight exceeds 8 kg, and the total dimensions are not more than 115 cm.

All registration procedures take place at the airport, it is impossible to do it online.

What else is taken into account?

To avoid misunderstandings, you should pay attention to the points that may affect the cost of baggage transportation.

The norms are valid for the entire route if the flight is carried out on S7 Airlines flights.

How to pay for baggage at s7? Payment for baggage on the plane is valid one way if other conditions are not provided by the contract.

If the passenger has used the code-share service or transfer, in which partner companies are also involved, then the free baggage transportation is carried out by the International Air Transport Association IATA.

Then a single “dominant” carrier rule is applied. The information is specified at the S7 Airlines contact center.

Good afternoon, dear readers of the blog site, we all travel and rest in other countries, and each of us chooses his own means of transport for a transfer, and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But how can life present circumstances that will not allow you to fly out, and it is logical if you did not fly anywhere, then you would like return s7 tickets and get your money back. Below I will tell you how to do this.

Can I return tickets to S7?

Earlier I already told you how to get money back for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not a bit more complicated and the process itself takes a few minutes, in terms of actions from you, but the refund can take a long time, but a little about everything below.

And since I started to return the s7 e-ticket. I had to fly to Krasnodar on December 24, but my son's teeth began to cut terribly and his temperature rose, in the end we postponed everything and had to return the money for the tickets. We did not see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return tickets for the s7 plane through a special service, you can find it by going to the personal account of the site https://www.s7.ru/

We select the required reservation and you will be transferred to its details. In the upper right corner, click the link Issue a refund, it is thanks to this service that the electronic ticket is returned to s7.

We look forward to processing your request.

We put a daw that we agree to the return of an electronic ticket from S7 and click to send an application.

All your application will be accepted for work and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down the number of your application, they may also ask. All documents will be sent to your mail. By default, the money will be returned to the same card from which the tickets were paid, if you bought with cash, which I strongly doubt, then you will need to specify the details.

You can also make a refund of an s7 e-ticket through the contact center, for this call 8 800 700-0707 (free in Russia) or call directly from the website, also free of charge. At the very bottom of the site, find the Contact Us section and select Call Online. An additional window will open, which will automatically dial the required number and connect to the technical support operator.

It provides four tariff groups - Economy Basic, Economy Flexible, Business Basic and Business Flexible. Fares differ in the available included services, such as the possibility of refunding the ticket or changing the flight or flight date, free baggage allowance, free seat selection on board when checking in or buying.

For the first time in the Russian civil aviation, a baggage-free tariff was offered: "Basic Economy" assumes only 10 kg of hand luggage. Meanwhile, the FAP (Federal Aviation Rules), mandatory for all Russian airlines, contain the following clause: “An aircraft passenger has the right to carry his / her baggage within the established norm without additional charges (hereinafter - the free baggage allowance). , including things carried by the passenger, are installed by the carrier depending on the type of aircraft and cannot be less than ten kilograms per passenger ”. S7 notes that carry-on baggage also fits the definition of baggage; at the same time, its weight was increased from 7 to 10 kg specifically to comply with the FAP. Moreover, individual items can be additionally transported with you in excess of the norm without putting them in your luggage. This is the standard FAP list:

• handbag or briefcase;
• folder for papers;
• umbrella;
• cane;
• bouquet of flowers;
• outerwear;
• in-flight reading materials;
• baby food for the child during the flight;
• cellular telephone;
• camera;
• video camera;
• portable computer;
• suit in a garment bag;
• baby cradle when transporting a child;
• crutches, stretchers or wheelchair when transporting a passenger with reduced mobility.

That is, there is, for example, no fundamental difference with "Pobeda", which: the only difference is that you can take almost any type of bag (even a bag, even a backpack) and even a small suitcase (there are special rather spacious suitcases of the format Cabin Bag / Cabin Trolley), but it is dangerous to put in baggage anything other than a hard plastic suitcase for its contents; on the other hand, you can put more different items in your luggage, including liquids, for example.

According to the airline, about a third of S7 Airlines passengers fly only with hand luggage, in some directions this figure exceeds 50%.

“We found out that, for example, on flights Moscow - Kazan 55% of passengers travel only with hand luggage. Business class passengers often fly on short business trips, and only 5.5% of them take two pieces of baggage with them, although business class allows free transportation of two bags of 32 kg each. Nevertheless, the cost of all these services is initially included in the air ticket price. As a result, we made a decision to switch to a more flexible system of tariffs that takes into account the interests of different categories of passengers and allows us to pay only for those services that the passenger actually uses, ”notes Natalya Popova, Deputy General Director - Director of the S7 Group Commercial Directorate.

The absence of a business lounge is explained by the fact that many business class passengers do not use their services, especially before short flights, preferring to check in online and arrive at the airport shortly before departure.

The most interesting thing is that the required fare will always be available on the website as long as there are free seats on the flight in the selected class. That is, if there is at least one free seat in the economy class a couple of hours before departure, then it will be possible to buy it at the basic economy class fare.

True, it is important to understand here that this does not mean at all that now there is no difference when to buy tickets - in advance or before departure. The fact is that within each tariff group, there are, as before, several booking classes (RBD, reservation booking designators), denoted by letters. In the case of the S7, there are 14 of them for the basic economy class at once: Y, B, H, K, M, L, V, T, R, S, N, Q, O and W, and for the flexible economy 15 (class A appears ), and for "business" - 3 (J, C, D). And each of these tariffs has a specific price; all classes are available at the beginning of the opening of sales, and more expensive ones remain as the date of departure approaches. With the new tariff system, for each "letter" not one tariff will be available, but two: basic and flexible. The basic one will always be 2 thousand rubles per segment cheaper than the flexible one due to irrevocability and lack of luggage. We will be able to compare for whom the tickets have risen in price and for whom they have fallen in price, a little later, when the specific fares will be published.

The new fare system improves the conditions for earning miles in the program. Currently, the minimum amount of miles accrued per flight is 25% of the distance between cities in miles. Under the new system, the minimum percentage for the basic economy class fare will be 50%, but not less than 500 miles. For a flight at a flexible economy class fare, the passenger will receive 100% of miles, business class passengers will be able to accumulate 150% and 250%, respectively.

Status members of the S7 Priority program and loyalty programs of other airlines of the alliance one world, regardless of the chosen tariff, all the privileges corresponding to the level in the program are available, in particular, free. An additional free piece of baggage is now available not only for Gold and Platinum members, but also for Silver members. Holders of gold and platinum cards, regardless of the tariff chosen, also get access to the lounges with a travel companion.