How to return a bus ticket. I missed the bus, can I return the ticket?

If the initiative to return tickets to the box office comes from the passenger, he can receive back the following amount:

• If you contacted the ticket office two hours before the start of the flight, no commission will be withheld;
• When you return your ticket two hours before the departure of the bus, you can expect to receive 85% of its value;
• Going to the ticket office within two hours after the departure of the bus, you will receive 25% of the amount spent on its purchase (if there is a valid reason for missing the flight, documented);
• If you did not have a good reason, you can count on a return of only 30%;
• By contacting the cashier in three hours, you will definitely receive a negative answer.

When you apply for a refund online, be prepared for an additional fee of 5.26%.

Can I return or exchange a bus ticket if I miss it?

The passenger can get back the cost of travel / baggage / carry-on baggage minus 15% of their cost:

• In case of returning the ticket to the box office less than 2 hours before the bus departure.

The passenger can get back the cost of the ticket minus 25% of the fare / baggage / carry-on baggage, or change the ticket for another bus with a surcharge of 25% of the fare / baggage / carry-on baggage:

• If the bus is late for no more than 3 hours.
• Due to illness, accident within 3 days from the date of departure of the bus for which the ticket was purchased.

Administration Return of an electronic ticket purchased on the bus station website To return and exchange tickets purchased on our website, you must contact the Bus Station Administrator.

Can I change my bus ticket for another number?

Ticket refund at the box officeRefund can be partial or full. Note. Sometimes return conditions may vary. Detailed information can be found in the flight description (in the My tickets section under the Order Details link) and on the e-ticket.
Refund of partial ticket price The amount you will receive depends on the time of ticket refund:

• two hours before departure or earlier - 95%;
• within two hours before the flight departure - 85%;
• within three hours after departure - 75%;
• more than three hours after departure - a refund is not possible.

Refund of the full ticket price The full ticket price is refunded if:

• Flight cancelled.
• The flight was delayed by more than one hour.
• The seat indicated on the ticket was not provided by the carrier.
• The carrier offers travel at a lower price than the purchased ticket.

Rules for travel, purchase and return of tickets

It is possible to return the money for the ticket in full, even with a commission fee, only in some cases. This happens when the flight is canceled or when the bus departs late, and also if the passenger is not provided with the seat indicated on the ticket. Also, the cost of the ticket must be refunded if you were given a seat on a general type bus, and the ticket was sold on a bus with soft folding seats.

Return bus ticket

Transfers to a bank card If the buyer paid for the order with a bank card, the refund will be made to the same card. After the transfer is completed, the money is credited to the card within 3-5 banking days from the date of the operation. It is technically impossible to influence the payment processing time through the banking system.

Transfers via Qiwi Payment for tickets from a mobile phone is made through the Qiwi payment system. Therefore, refunds are made to the buyer's QIWI Wallet, and not to the mobile phone account. In this case, the buyer receives an SMS notification about the transfer of money to the wallet.

Bus ticket refund

Attention

To return an electronic ticket, you will need to present a passport in the name of the passenger indicated on the ticket and a printed ticket itinerary receipt. You will most likely be asked to fill out a return application. The application form can be completed in advance by downloading it from our website.

We recommend using a refund to a prepaid account, which will allow you to receive money with minimal delay and use it for a new purchase.

How to return a bus ticket

The procedure for refunding money to the buyer if he returned the ticket back to the transport company There can be a huge number of reasons for missing the desired flight: banal delay, illness, change of plans, etc. Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight. Missed your flight Are you late? Take your time to change your route and head to the bus station.

If no more than three hours have passed since the departure of the bus, you are guaranteed to receive compensation - 75% of the ticket price. By the way, for the carriage of luggage you will receive the same percentage of return. If you want, buy a new ticket for the next flight.

For the exchange of a ticket for a missed flight for a new one, you will additionally pay 25% of the total ticket price. If your pass was more than three hours, you can not count on a refund.

Ticket return

In our bus stations and railway stations, this is possible, the only thing is that you will have to pay extra, because there is a return, in which some interest is written off, and then the purchase. I really didn’t change at the railway, but I heard, but at the bus station this often happened. I bought a ticket for the fifteenth, and then my plans changed and I had to go and exchange it for the seventeenth, the only question is time.

Because when exchanging for the time you need, there may not be free places. the questioner chose this answer as the best answer As far as I know, there is no ticket exchange procedure. A person brings his ticket, returns it and receives some part of the money, not the full cost. After that, he buys a second ticket, for the number he needs, paying extra for the amount that was withheld from him.

Under this procedure, he does not receive any additional benefits.
For the exchange of a ticket, you will have to pay an additional 25% of its total cost;

• In some cases, you will be refunded the full cost of the tickets. This will happen if you did not get on the flight due to the fault of the carriers, or the flight was canceled.

A refund is guaranteed if the specific seat indicated on the ticket is not presented. Another reason for full cost recovery is the replacement of a bus with soft reclining seats for a general type bus.
Sometimes breakdowns occur along the way, which makes it possible for passengers to receive money for a ticket (with the exception of the amount of the ticket spent on the journey). International shipping has its own characteristics. In this case, the conditions of individual carriers are taken into account.

If you need to exchange your bus ticket a day later

And if there are no places for the desired date, then the rest of the money will simply be returned to him. yes, you can, only before the trip, not when the bus has already left by date, you came the next day and “sorry, change, I overslept” ... and not during the trip, when the controller checks the tickets and you say - “no, I I'm leaving, I'll go tomorrow." Of course you can, if the ticket has not yet expired, go to the cashier and say that you cannot go on the day you buy the ticket, they will take your ticket and issue a new ticket, but you may only have to pay a commission to the cashier for ticket exchange. If you want to make an exchange procedure, then you will have to pay extra for the fact that you are making this exchange, because the goods are essentially returned, the way it is, when returning, interest is deducted, and then the purchase is already underway! Yes, you can. My friend, for example, did just that during the New Year holidays.

Info

In what cases the passenger can return the funds for the ticket and in what terms, we understand in our constant section "Question and Answer". 1 What should I do if I miss my flight? If you are late for the flight by no more than three hours from the moment the bus departed, do not rush to throw away the ticket. You can still return 75% of its cost, noted in the information desk of the Barnaul bus station. The same amount will be refunded for luggage. If you wish, you can buy a new ticket for the next flight.

A ticket purchased at the ticket office of the bus station can be returned back to the ticket office. If you bought a ticket via the Internet, then it can be returned in the same way if there is a “cancel” button on the website in the ticket purchase section. You will receive money on your card with which the payment was made. If the allowable ticket return period has expired, then it will only be possible to return it to the box office. For some bus routes, it may not be possible to return a ticket via the Internet. In this case, in order to return it, you must go to the ticket office of the bus station of the point of departure.

A ticket purchased at the ticket office of the bus station can be returned back to the ticket office. If you bought a ticket via the Internet, then it can be returned in the same way if there is a “cancel” button on the website in the ticket purchase section.

Return a bus ticket bus station how much you lose

You will receive money on your card with which the payment was made. If the allowable ticket return period has expired, then it will only be possible to return it to the box office. For some bus routes, it may not be possible to return a ticket via the Internet. In this case, in order to return it, you must go to the ticket office of the bus station of the point of departure.

When returning a ticket, the bus station and service fees are deducted from its cost, as well as up to half of the ticket price, depending on the time remaining before the departure of the bus. The less time left before departure, the greater the amount will be deducted when refunding money for the ticket.

What amounts will be withheld when returning a ticket

Depending on the time remaining before the departure of the bus, the following amounts will be withheld:

• If you return your ticket no later than 24 hours before departure, the full price will be refunded, except for withheld fees.
• When returning a ticket at least two hours before departure, in addition to fees, 10% of the ticket price is withheld.
• Ten minutes before departure, in addition to fees, 20% of the ticket price is withheld.
• Less than ten minutes before departure and within three hours after departure, fees and 30% of the ticket price are withheld.

The full cost of the ticket is refunded at the ticket office of the bus station in the event that the flight is canceled. Suburban bus tickets are non-refundable and non-refundable.

For buses operating international routes, other return conditions may be approved, in accordance with the agreement governing this issue.

Rules for travel, purchase and return of tickets

Return and exchange of tickets

Ticket return policy

The refund amount is calculated from the bus station tariff, and not from the final ticket price. Thus, the agency fee is not included in the refund amount. The Tomsk bus station additionally charges a ticket refund fee in the amount of 25 rubles, the Samara bus station - in the amount of 30 rubles. At the bus stations of the Omsk region, tickets for suburban flights are refunded if at least a day is left before the bus departure.

Ticket return procedure

The money is returned strictly to the bank card with which the payment was made. For objective reasons, money is credited to bank cards only 1-5 days after the transfer. In the Qiwi payment system, the refund is made to the buyer's QIWI Wallet, even if the payment was made from a mobile phone. This is a feature of the QIWI payment system.

Return of tickets through the website

Returning tickets through the website is the most transparent, fastest and most reliable way to return tickets. We recommend this return option. Due to technological limitations return through the site stops 10-15 minutes before the bus departure. If the bus station allows us to find out the current status of the flight, then a return through the site for cancellation or disruption of the flight is possible even after the departure time. In other cases, the return procedure at different bus stations is different. We recommend that you go to the page of the bus station from which the ticket was purchased and familiarize yourself with the return rules set out there.

To apply for a refund through the website, on the "My tickets" page, click on the icon next to the ticket you want to return. After filling out and submitting the application, the “Refunds” tab appears on the “My Tickets” page, where you can track the status of your application.

Immediately after submitting the application, our system tries to process the ticket refund using the bus station database. If the operation was successful, then we receive the estimated amount of the refund from the bus station and transfer it to the buyer within a few minutes. If the payment was made from a bank card, then the return to the card should be expected in 1-5 days after the transfer. Deadlines are out of our control.

The procedure for returning tickets at the bus station is determined by the bus station itself and therefore it is different at different bus stations. For example, at the bus station in Novosibirsk and the bus stations of the Primorsky Territory, refunds at the box office are not performed at all. The exact return procedure is described on the page of the bus station. We strongly recommend that you familiarize yourself with this information before your trip.

To return and exchange tickets purchased on our website, you must contact the address indicated on the page of the relevant bus station. To return an electronic ticket, you will need to present a passport in the name of the passenger indicated on the ticket and a printed ticket itinerary receipt. You will most likely be asked to fill out a return application. The application form can be completed in advance by downloading it from our website.

return request form

The transfer of money to the buyer will be completed no earlier than our return processing service receives a copy of the return application.

Ticket exchange

The technology of ticket exchange by bus stations is not supported.

How to return bus tickets?

If there is a need to exchange a ticket for another, you must return the ticket, and then purchase a new one. We recommend using a refund to a prepaid account, which will allow you to receive money with minimal delay and use it for a new purchase.

Solving problems with returns

For questions regarding ticket refunds, please call 8-800-700-5787 (during business hours), or leave a message on the website (24 hours a day). Remember that the time during which a return is possible is legally limited and it is not worth delaying the appeal. If the money for the return is not received in a timely manner, then before contacting us, we strongly recommend that you familiarize yourself with our standard recommendations.

Other articles of the section

1. Return and exchange of tickets
2. Traveling with children
3. Carriage of luggage
4. Transportation of animals
5. Travel reports

E-ticket refund policy

The refund of the fare for electronic tickets paid by bank cards is made in the personal account on the ticketonbus.ru website. To return a ticket, you must fill out a standard form (download from the link), scan it, a copy of an identity document, and attach it to your personal account. Funds for an unused trip are credited to you within 3 to 30 calendar days in the same way that the payment was made.

Service and commission fees are non-refundable.

According to article 23 of the Road Transport Charter dated November 8, 2007, in case of a flight disruption for technical reasons or a flight delay of more than an hour, a full refund is made. If a ticket refund is initiated by a passenger, the following deductions are made:

• Ticket refund more than 2 hours before departure - 5% of the fare.
• Ticket refund within 2 hours before departure - 15% of the fare.
• Ticket refund within 3 hours after departure - 25% of the fare.

If the refund is made after the departure of the vehicle, you must first make a mark on the electronic ticket with the administrator (dispatcher) of the bus station from which the flight is operated, and then issue a refund on the ticketonbus.ru website.

In the event of a flight cancellation, 100% of the ticket price will be refunded.

To do this, you must provide a bus ticket with a note from the bus station that the flight indicated on it really was not.

Applications for a refund of the fare, made on the website on the website ticketonbus.ru, are submitted within 10 days after the departure of the flight. The return of the fare is made by the bank within a period of up to 1 month.

When paying by bank cards, the refund amount is transferred to the same card with which the order was paid.

Baggage tickets are purchased at the ticket office of the bus station.

A ticket refund in your account can only be issued in the full version of the site. This feature is not available on the mobile version of the site.

REFUND GUIDE FOR ELECTRONIC TICKETS

In the Personal Account ("My tickets") after buying a ticket, the "Return" button appears.

To return an e-ticket purchased on the site, you need to

1. Submit a return request using the appropriate form.
2. Print the Application, sign and date.
3. Scan or photograph the Application, attach a scanned copy or photo of the document for which the ticket was purchased (passport or other), attach a scanned copy or photo of the ticket.

Below on this page there will be a form for sending all documents to be returned to the manager.

After this step, the manager will review your return application and make possible decisions:

1. Return approved.

   How to return a bus ticket

   Please note that refunds are processed within 30 days.

2. Not nice. The manager reviewed the application and found an error in the submitted documents. You will need to correct the documents according to the manager's comment and send the documents again.
3. Refusal(according to the Rules for the return of electronic tickets).

Return bus ticket

TICKET REFUND RULES

According to article 23 of the Road Transport Charter dated November 8, 2007, in case of a flight disruption for technical reasons or a flight delay of more than an hour, a full refund is made. If a ticket refund is initiated by a passenger, the following deductions are made:

Ticket refund more than 2 hours before departure - 5%;
Ticket refund within 2 hours before departure - 15%;
Ticket refund within 3 hours after departure - 25%;
3 hours after the departure of the bus, a refund for the ticket is not made.

CEN collection(service fee) - non-refundable!

To return, you must submit an application in writing, in which you need to specify:

— Number of the order (itinerary receipt);

- FULL NAME. the person for whom the itinerary/receipt was issued;

- itinerary;

- departure date;

- departure time;

- the phone number that was specified when paying for the ticket (not a contact number).

This application must be signed, scanned and emailed to: [email protected]

Ticket refund

Ticket return policy

According to Article 23 of the Road Transport Charter of November 8, 2007, if the flight is disrupted for technical reasons or the flight is delayed by more than an hour, the fare will be refunded in full. The agency fee for the Internet sales service, the commission fee of the bus station for the advance sale (if any), as well as possible commission fees of the payment systems with which the user made the payment, are non-refundable.

If a ticket refund is initiated by a passenger, the following deductions are made from the refunded fare:

1. Ticket refund more than 2 hours before departure - 5%
2. Ticket refund within 2 hours before departure - 15%
3. Ticket refund within 3 hours after departure - 25%
4. 3 hours after the departure of the bus, a refund for the ticket is not made

Refund of an electronic ticket through the website

To apply for a ticket refund through the website, on the "My tickets" page, click on "Return ticket" next to the ticket that needs to be returned.

The refund amount is automatically calculated by the bus station based on the date of application, departure date and current flight status. When processing a refund request, the ticket will be refunded at the bus station automatically.

When issuing a ticket refund operation (clicking “Return ticket”), you will have the option of refunding money:
- to the card (the term of enrollment is 3-5 working days).

IMPORTANT! If you have issued several tickets within one payment, the refund operation to a bank card must be carried out separately for each ticket.

If the funds on the balance of the personal account were used when paying for the ticket, then when issuing a refund, the funds will be credited back to the balance of the personal account.

• To withdraw funds from your personal account, you need to send an application in a free form indicating the phone number and account number to the e-mail: [email protected] (Sample letter: I ask you to return the money to the card, account number: ____, phone: _____.) This operation can be performed no later than 1 hour before the flight departure. After submitting an application, funds are received on the buyer's card only 3-5 days after the transfer.

A refund to a bank card is also possible by submitting an application at the ticket office window of the bus station. An application is accepted if the passport data of the person who presented the passport matches the passport data indicated in the electronic ticket.

Less than 1 hour before the departure of the flight, the return of the ticket is issued only by submitting an application at the box office of the bus station.

Refunds to the mobile phone account are carried out upon a written application, within 5 working days.

Return tickets at the bus station

To return an electronic ticket through the ticket office of the bus station, you will need to present a passport in the name of the passenger indicated on the ticket, as well as fill out an application for a refund.

The application form can be completed in advance by downloading it from our website.

Download the return application form

The transfer of money to the buyer will be made by us after receiving an application for a refund from the bus station.

ATTENTION!

How to return a ticket

The ticket office of the bus station only accepts return applications. The money for the ticket at the box office is non-refundable!

Ticket exchange

The bus station's ticket exchange technology is not supported. If there is a need to exchange a ticket for another one, it is necessary to return the ticket in accordance with the rules of passenger transportation, withholding the commission fee and the advance sale fee, and then purchase a new one. We recommend using a refund to a prepaid account (balance), which will allow you to receive money with minimal delay and use it for a new purchase.

1. Rules for the sale of tickets.

Advance ticket sales open:

For intercity routes in 14 calendar days.

For international routes in 14 calendar days:

• St. Petersburg — Minsk
• St. Petersburg — Pinsk
• St. Petersburg — Novopolotsk

For international routes at least 28 calendar days in advance:

• St. Petersburg — Parnu
• St. Petersburg — Joensuu
• St. Petersburg — Helsinki
• St. Petersburg — Kuopio
• St. Petersburg — Chisinau
• St. Petersburg — Riga
• St. Petersburg — Tallinn
• St. Petersburg — Kiev
• St. Petersburg — Odessa
• St. Petersburg — Warsaw
• St. Petersburg — Ungheni
• St. Petersburg — Balti
• St. Petersburg — Marijampole
• St. Petersburg — Aktobe
• St. Petersburg — Tiraspol
• St. Petersburg — Turku
• St. Petersburg — Lappeenranta

Advance ticket sales close one calendar day before the bus departure.

1.2 The current sale opens on the day of departure and ends 5 minutes before the departure of the bus.

Rules for refunding tickets for international routes Amron(Ecolines, Norma-A, Ukrainian lines)

1. When returning a ticket earlier than 24 hours before departure, 20% of the ticket price is withheld.

2. When returning a ticket in the period from 24 hours to 1 hour before departure, 50% of the ticket price is withheld.

3. When returning a ticket later than 1 hour before departure, tickets are not refundable.

Rules for refunding tickets for Eurolines international routes

In case of cancellation of a trip by a passenger, a refund is made as follows:

1. If more than 24 hours are left before the departure time of the flight, then 100% of the ticket price is returned to the passenger.

2. If between 24 hours and 1 hour is left before the departure time of the flight, then 50% of the ticket price is refunded.

3. If less than 1 hour is left before the departure time of the flight, the tickets are non-refundable.

Rules for the return of tickets for international routes by buses "Ecolines" (Amron).

1. When returning a ticket earlier than 24 hours before departure, the passenger is charged 20% of the cost of the trip.

2. If the ticket is returned less than 24 hours before departure, the passenger will be charged 50%.

3. After the departure of the bus - tickets for return are not accepted.

A fee of 20 rubles is charged for the “return ticket” operation.

Rules for refunding tickets on intercity routes

When returning tickets to the box office no later than 2 hours before

5% - from the cost of the ticket and luggage.

IN within 2 hours before departure from the passenger is withheld:

15% - from the cost of the ticket and luggage.

Within 3 hours after departure from the passenger is withheld:

25% - from the cost of the ticket and luggage.

In case of delay for the departure of the vehicle within three hours or due to illness, accident, within three days from the moment of departure of the vehicle for which the ticket was purchased, renew the ticket for another vehicle subject to an additional payment of twenty-five percent the cost of travel, baggage, carry-on baggage, or receive back the cost of travel, baggage, carry-on baggage minus twenty-five percent of their value.

To return and exchange tickets purchased on our website, you must contact the Bus Station Administrator. To return an e-ticket, you will need to present a passport in the name of the passenger indicated on the ticket. You will be prompted to complete a return application. The transfer of money to the passenger is carried out within 3-5 business days from the date of the return.

Transfers to a prepaid account

When refunding money to a prepaid account, the amount to be refunded is credited to the buyer's prepaid account on our website and debited at the next purchase of tickets. If the cost of the new purchase is higher, you will only need to pay the difference. The period of storage of money on a prepaid account is not limited, the balance is displayed in the "Personal account" block. We recommend using this return option for our regular customers and in cases where you plan to purchase a new ticket. Money from the prepaid account can be returned at the request of the buyer.

Transfers to a bank card

If the buyer paid for the order with a bank card, then the refund will be made to the same card. After the transfer is completed, the money is credited to the card within 3-5 banking days from the date of the operation. It is technically impossible to influence the payment processing time through the banking system.

Transfers via Qiwi

Payment for tickets from a mobile phone is made through the Qiwi payment system. Therefore, refunds are made to the buyer's QIWI Wallet, and not to the mobile phone account. In this case, the buyer receives an SMS notification about the transfer of money to the wallet.

During the holiday season, the issue of returning tickets for trains, planes and intercity buses is especially acute. Sometimes you have to change the date of departure, cancel it altogether, and some passengers may simply be late for departure. The network publication M24.ru decided to find out in which cases it will be possible to return the cost of the purchased ticket, and in which not.

So, in order to return a train ticket, you need to contact the cash desk of Russian Railways. In this case, it is necessary to present an identity document, which is indicated on the ticket. You can return an electronic ticket issued on the Russian Railways website in your "personal account". However, if you have already completed electronic registration, you will first need to cancel your registration, and this can no longer be done 1 hour before the train departure. The money will be transferred to the account from which the purchase was paid.

By returning a train ticket in Russia no later than 8 hours before the train departure, you can get the full fare, consisting of the ticket price and the price of the reserved seat (receipt for a seat in the car - price for the services of the owner of the car). If the ticket is canceled less than 8 hours, but no later than 2 hours before the train departure, the full ticket price and half the cost of the reserved seat will be refunded. And if you return the ticket less than 2 hours before departure, you can only count on compensation for the cost of the ticket. With an even shorter period before the departure of the train, a refund is made in a claim procedure.

For trains to the CIS countries, Latvia, Lithuania, Estonia and Abkhazia, the return periods for tickets are different. Not later than 24 hours before departure, you can return the entire fare; no later than 6 hours - the cost of the ticket and half the cost of the reserved seat; no later than 3 hours after departure, as well as due to illness or accident, the cost of the ticket will be paid, the cost of the reserved seat is not refundable.

For tickets for trips to foreign countries, the entire amount can be returned no later than 6 hours before the train departure. If you apply later, the money will not be returned to you. At the same time, refunds for unused e-tickets are made only on the territory of the Russian Federation.

There are also special rules for the refund of tickets for long-distance and international buses. They are described in the Charter of Road Transport and Urban Ground Electric Transport. According to the document, the passenger has the right to return the ticket minus 25 percent of its cost in case of being late for the departure of the vehicle within three hours or due to illness, accident within three days from the moment of departure. With a 25% surcharge in these cases, you can get a ticket for another bus.

If you return the ticket to the box office no later than two hours before departure, you can get the fare minus 5 percent. If you return the ticket later, but before the departure of the bus, you can count on compensation minus fifteen percent. The money must be returned within 10 days.

You can get back the full fare in the following cases: cancellation of the departure or delay of the departure for more than an hour; providing the passenger with a seat at a lower price or not providing the seat indicated on the ticket. If you agree to travel at a lower price, you can get the difference between the tickets, and if you are provided with a vehicle with a fare at a higher price, you can travel without additional payment.

With air tickets, everything is more complicated, since the amount of compensation for a returned ticket depends on its fare. As a rule, the cheapest tickets have the strictest conditions for refunds. This means that they are either non-refundable at all, or a large amount is withheld upon return - up to 90 percent.

In other cases, airlines can refund the cost of the ticket, but with a fine (its size must be found out in each case). Some carriers can also refund "non-refundable" tickets if you were denied a visa. In addition, travel agencies that sell plane tickets have their own commission.

More about companies that do not want to return the full cost in the "Moscow Patrol" program on May 27 at 22.45.