Return the purchased bus ticket. How to return bus tickets

During the holiday season, the issue of returning tickets for trains, planes and intercity buses is especially acute. Sometimes you have to change the date of departure, cancel it altogether, and some passengers may simply be late for departure. The network publication M24.ru decided to find out in which cases it will be possible to return the cost of the purchased ticket, and in which not.

So, in order to return a train ticket, you need to contact the cash desk of Russian Railways. In this case, it is necessary to present an identity document, which is indicated on the ticket. You can return an electronic ticket issued on the Russian Railways website in your "personal account". However, if you have already completed electronic registration, you will first need to cancel your registration, and this is no longer possible 1 hour before the train departure. The money will be transferred to the account from which the purchase was paid.

By returning a train ticket in Russia no later than 8 hours before the train departure, you can get the full fare, consisting of the ticket price and the price of the reserved seat (receipt for a seat in the car - price for the services of the owner of the car). If the ticket is canceled less than 8 hours, but no later than 2 hours before the departure of the train, the full cost of the ticket and half the cost of the reserved seat will be refunded. And if you return the ticket less than 2 hours before departure, you can only count on compensation for the cost of the ticket. With an even shorter period before the departure of the train, a refund is made in a claim procedure.

For trains to the CIS countries, Latvia, Lithuania, Estonia and Abkhazia, the return periods for tickets are different. Not later than 24 hours before departure, you can return the entire fare; no later than 6 hours - the cost of the ticket and half the cost of the reserved seat; no later than 3 hours after departure, as well as due to illness or accident, the cost of the ticket will be paid, the cost of the reserved seat is not refundable.

For tickets for trips to foreign countries, the entire amount can be returned no later than 6 hours before the train departure. If you apply later, the money will not be returned to you. At the same time, refunds for unused e-tickets are made only on the territory of the Russian Federation.

There are also special rules for the refund of tickets for long-distance and international buses. They are described in the Charter of Road Transport and Urban Ground Electric Transport. According to the document, the passenger has the right to return the ticket minus 25 percent of its cost in case of being late for the departure of the vehicle within three hours or due to illness, accident within three days from the moment of departure. With a 25% surcharge in these cases, you can get a ticket for another bus.

If you return the ticket to the box office no later than two hours before departure, you can get the fare minus 5 percent. If you return the ticket later, but before the departure of the bus, you can count on compensation minus fifteen percent. The money must be returned within 10 days.

You can get back the full fare in the following cases: cancellation of the departure or delay of the departure for more than an hour; providing the passenger with a seat at a lower price or not providing the seat indicated on the ticket. If you agree to travel at a lower price, you can get the difference between the tickets, and if you are provided with a vehicle with a fare at a higher price, you can travel without additional payment.

With air tickets, everything is more complicated, since the amount of compensation for a returned ticket depends on its fare. As a rule, the cheapest tickets have the strictest conditions for refunds. This means that they are either non-refundable at all, or a large amount is withheld upon return - up to 90 percent.

In other cases, airlines can refund the cost of the ticket, but with a fine (its size must be found out in each case). Some carriers can also refund "non-refundable" tickets if you were denied a visa. In addition, travel agencies that sell plane tickets have their own commission.

More about companies that do not want to return the full cost in the "Moscow Patrol" program on May 27 at 22.45.

If the initiative to return tickets to the box office comes from the passenger, he can receive back the following amount:

• If you contacted the ticket office two hours before the start of the flight, no commission will be charged;
• When you return your ticket two hours before the departure of the bus, you can expect to receive 85% of its value;
• Going to the ticket office within two hours after the departure of the bus, you will receive 25% of the amount spent on its purchase (if there is a valid reason for missing the flight, documented);
• If you did not have a good reason, you can count on a return of only 30%;
• By contacting the cashier in three hours, you will definitely receive a negative answer.

When you apply for a refund online, be prepared for an additional fee of 5.26%.

Can I return or exchange a bus ticket if I miss it?

The passenger can get back the cost of travel / baggage / carry-on baggage minus 15% of their cost:

• In case of returning the ticket to the box office less than 2 hours before the bus departure.

The passenger can get back the cost of the ticket minus 25% of the fare / baggage / carry-on baggage, or change the ticket for another bus with a surcharge of 25% of the fare / baggage / carry-on baggage:

• If the bus is late for no more than 3 hours.
• Due to illness, accident within 3 days from the date of departure of the bus for which the ticket was purchased.

Administration Return of an electronic ticket purchased on the bus station website To return and exchange tickets purchased on our website, you must contact the Bus Station Administrator.

Can I change my bus ticket for another number?

Ticket refund at the box officeRefund can be partial or full. Note. Sometimes return conditions may vary. Detailed information can be found in the flight description (in the My tickets section under the Order Details link) and on the e-ticket.
Refund of partial ticket price The amount you will receive depends on the time of ticket refund:

• two hours before departure or earlier - 95%;
• within two hours before the flight departure - 85%;
• within three hours after departure - 75%;
• more than three hours after departure - a refund is not possible.

Refund of the full ticket price The full ticket price is refunded if:

• Flight cancelled.
• The flight was delayed by more than one hour.
• The seat indicated on the ticket was not provided by the carrier.
• The carrier offers travel at a lower price than the purchased ticket.

Rules for travel, purchase and return of tickets

It is possible to return the money for the ticket in full, even with a commission fee, only in some cases. This happens when the flight is canceled or when the bus departs late, and also if the passenger is not provided with the seat indicated on the ticket. Also, the cost of the ticket must be refunded if you were given a seat on a general type bus, and the ticket was sold on a bus with soft folding seats.

Return bus ticket

Transfers to a bank card If the buyer paid for the order with a bank card, the refund will be made to the same card. After the transfer is completed, the money is credited to the card within 3-5 banking days from the date of the operation. It is technically impossible to influence the payment processing time through the banking system.

Transfers via Qiwi Payment for tickets from a mobile phone is made through the Qiwi payment system. Therefore, refunds are made to the buyer's QIWI Wallet, and not to the mobile phone account. In this case, the buyer receives an SMS notification about the transfer of money to the wallet.

Bus ticket refund

Attention

To return an electronic ticket, you will need to present a passport in the name of the passenger indicated on the ticket and a printed ticket itinerary receipt. You will most likely be asked to fill out a return application. The application form can be completed in advance by downloading it from our website.

We recommend using a refund to a prepaid account, which will allow you to receive money with minimal delay and use it for a new purchase.

How to return a bus ticket

The procedure for refunding money to the buyer if he returned the ticket back to the transport company There can be a huge number of reasons for missing the desired flight: banal delay, illness, change of plans, etc. Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight. Missed your flight Are you late? Take your time to change your route and head to the bus station.

If no more than three hours have passed since the departure of the bus, you are guaranteed to receive compensation - 75% of the ticket price. By the way, for the carriage of luggage you will receive the same percentage of return. If you want, buy a new ticket for the next flight.

For the exchange of a ticket for a missed flight for a new one, you will additionally pay 25% of the total ticket price. If your pass was more than three hours, you can not count on a refund.

Ticket return

In our bus stations and railway stations, this is possible, the only thing is that you will have to pay extra, because there is a return, in which some interest is written off, and then the purchase. I really didn’t change at the railway, but I heard, but at the bus station this often happened. I bought a ticket for the fifteenth, and then my plans changed and I had to go and exchange it for the seventeenth, the only question is time.

Because when exchanging for the time you need, there may not be free places. the questioner chose this answer as the best answer As far as I know, there is no ticket exchange procedure. A person brings his ticket, returns it and receives some part of the money, not the full cost. After that, he buys a second ticket, for the number he needs, paying extra for the amount that was withheld from him.

Under this procedure, he does not receive any additional benefits.
For the exchange of a ticket, you will have to pay an additional 25% of its total cost;

• In some cases, you will be refunded the full cost of the tickets. This will happen if you did not get on the flight due to the fault of the carriers, or the flight was canceled.

A refund is guaranteed if the specific seat indicated on the ticket is not presented. Another reason for full cost recovery is the replacement of a bus with soft reclining seats for a general type bus.
Sometimes breakdowns occur along the way, which makes it possible for passengers to receive money for a ticket (with the exception of the amount of the ticket spent on the journey). International shipping has its own characteristics. In this case, the conditions of individual carriers are taken into account.

If you need to exchange your bus ticket a day later

And if there are no places for the desired date, then the rest of the money will simply be returned to him. yes, you can, only before the trip, not when the bus has already left by date, you came the next day and “sorry, change, I overslept” ... and not during the trip, when the controller checks the tickets and you say - “no, I I'm leaving, I'll go tomorrow." Of course you can, if the ticket has not yet expired, go to the cashier and say that you cannot go on the day you buy the ticket, they will take your ticket and issue a new ticket, but you may only have to pay a commission to the cashier for ticket exchange. If you want to make an exchange procedure, then you will have to pay extra for the fact that you are making this exchange, because the goods are essentially returned, the way it is, when returning, interest is deducted, and then the purchase is already underway! Yes, you can. My friend, for example, did just that during the New Year holidays.

Info

In what cases the passenger can return the funds for the ticket and in what terms, we understand in our constant section "Question and Answer". 1 What should I do if I miss my flight? If you are late for the flight by no more than three hours from the moment the bus departed, do not rush to throw away the ticket. You can still return 75% of its cost, noted in the information desk of the Barnaul bus station. The same amount will be refunded for luggage. If you wish, you can buy a new ticket for the next flight.

If a ticket refund is initiated by a passenger, the following deductions are made:

• Ticket refund more than 2 hours before departure - 5% of the fare.
• Ticket refund within 2 hours before departure - 15% of the fare.
• Ticket refund within 3 hours after departure - 25% of the fare.
• 3 hours after the departure of the bus, a refund for the ticket is not made.

If the refund is made after the departure of the vehicle, you must first make a mark on the electronic ticket with the administrator (dispatcher) of the bus station from which the flight is operated, and then issue a refund on the ticketonbus.ru website. In the event of a flight cancellation, 100% of the ticket price will be refunded. To do this, you must provide a bus ticket with a note from the bus station that the flight indicated on it really was not.

Return bus ticket

If you want to get a full refund of the purchase price, please contact the cashier no later than two hours before the departure of the bus on the route. Just keep in mind that the money that was spent on booking tickets, a commission fee or purchasing tickets at the pre-sale box office is non-refundable. In case of return of tickets less than two hours before the start of the flight, but more than 15 minutes, you can only count on 85% of the ticket price minus the commission fee;

• If you missed your flight - it's okay, a certain part of the money spent will be returned to you.
  Contact the ticket office of the bus station within three days. But you will get back only 75% of the ticket price. Refunds do not include bookings and commissions. You also have the option to change your tickets to another time.

How to return a ticket

The passenger can get back the cost of travel / baggage / carry-on baggage minus 15% of their cost:

• In case of returning the ticket to the box office less than 2 hours before the bus departure.

The passenger can get back the cost of the ticket minus 25% of the fare / baggage / carry-on baggage, or change the ticket for another bus with a surcharge of 25% of the fare / baggage / carry-on baggage:

• If the bus is late for no more than 3 hours.
• Due to illness, accident within 3 days from the date of departure of the bus for which the ticket was purchased.

Administration Return of an electronic ticket purchased on the bus station website To return and exchange tickets purchased on our website, you must contact the Bus Station Administrator.

E-ticket refund policy

When paying by bank cards, the refund amount is transferred to the same card with which the order was paid. Baggage tickets are purchased at the ticket office of the bus station. A ticket refund in your account can only be issued in the full version of the site. This feature is not available on the mobile version of the site.

In the Personal Account ("My tickets") after buying a ticket, the "Return" button appears. To return an e-ticket purchased on the site, you need to

1. Submit a return request using the appropriate form.
2. Print the Application, sign and date.
3. Scan or photograph the Application, attach a scanned copy or photo of the document for which the ticket was purchased (passport or other), attach a scanned copy or photo of the ticket.

Below on this page there will be a form for sending all documents to be returned to the manager.

Ticket return

In this case, you can return the electronic ticket and buy another one at the box office. The ticket can be returned via:

1. In the e-mail received after paying for the ticket, click the Proceed to order button.
2. On the order page, click the Return button.

You can return a ticket in the service section if you were authorized during the ordering process. To make a return:

1. Go to My Tickets.
2. Find the desired order and the ticket in it, click the Return button.

After that, a refund is issued, Yandex.Buses transfers money to the card with which the order was paid. The time of receipt of money on the card depends on your bank (from three to five days).

If within seven days the funds have not been credited to the card, contact the support service. If the return cannot be processed automatically, the Return Request window will appear.

Instructions for returning purchased tickets

Returning the bus ticket to the ticket office of the intercity / international bus station more than 2 (two) hours before the departure of the bus indicated in the schedule, the passenger will be refunded the full cost of the ticket, except for the fee for selling the bus ticket and the fee for pre-sale services and 10% from the cost of the bus ticket. Returning the bus ticket to the ticket office of the intercity / international bus station more than 10 (ten) minutes before the departure of the bus indicated in the schedule, the passenger will be refunded the full cost of the ticket, except for the fee for selling the bus ticket and the fee for pre-sale services and 20% from the cost of the bus ticket.

How to return a bus ticket

The procedure for refunding money to the buyer if he returned the ticket back to the transport company There can be a huge number of reasons for missing the desired flight: banal delay, illness, change of plans, etc. Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight. Missed your flight Are you late? Take your time to change your route and head to the bus station.
If no more than three hours have passed since the departure of the bus, you are guaranteed to receive compensation - 75% of the ticket price. By the way, for the carriage of luggage you will receive the same percentage of return. If you want, buy a new ticket for the next flight.
For the exchange of a ticket for a missed flight for a new one, you will additionally pay 25% of the total ticket price. If your pass was more than three hours, you can not count on a refund.

Rules for travel, purchase and return of tickets

Instruction 1 In order to return the full fare on intercity and suburban flights, minus the pre-sale, reservation and commission fee, the passenger must return the purchased ticket to the bus station ticket office no later than two hours before the bus departure. If you wish to return your ticket less than two hours but more than 15 minutes before departure, you will only be paid 85% of the ticket price and the fee will not be refunded. 2 If you missed the bus or were unable to go due to an accident or illness, then within 3 days from the date of departure you have the right to reissue an expired ticket for the next flight of that direction or route, paying an additional 25% of its cost. In addition, you can completely refuse the trip and receive a refund in the form of 75% of the ticket price, but in this case you will not be reimbursed for the reservation and commission.

How to redeem an e-ticket for a bus

HomeFor passengersHow to return The refund of the fare for electronic tickets paid by bank cards is processed in the personal account on the ticketonbus.ru website. To return a ticket, you must fill out a standard form (download from the link), scan it, a copy of an identity document, and attach it to your personal account. Funds for an unused trip are credited to you within 3 to 30 calendar days in the same way that the payment was made.
Service and commission fees are non-refundable. According to article 23 of the Road Transport Charter dated November 8, 2007, in case of a flight disruption for technical reasons or a flight delay of more than an hour, a full refund is made.

A long-planned bus trip may suddenly not take place, but the tickets have already been bought. What to do in such a situation? The cost of tickets is different, it all depends on the duration of the route, but you don’t want to lose money in any case. Therefore, let's find out if our citizens have the opportunity to return the funds spent on the purchase of tickets.

In this situation, act in accordance with our instructions.

• Go to the ticket office of the bus station where you purchased these tickets. If you want to get a full refund of the purchase price, please contact the cashier no later than two hours before the departure of the bus on the route. Just keep in mind that the money that was spent on booking tickets, a commission fee or purchasing tickets at the pre-sale box office is non-refundable. In case of return of tickets less than two hours before the start of the flight, but more than 15 minutes, you can only count on 85% of the ticket price minus the commission fee;

• You missed your flight - it's okay, a certain part of the money spent will be returned to you. Contact the ticket office of the bus station within three days. But you will get back only 75% of the ticket price. Refunds do not include bookings and commissions. You also have the option to change your tickets to another time. For the exchange of a ticket, you will have to pay an additional 25% of its total cost;

• In some cases, you will be refunded the full cost of the tickets. This will happen if you did not get on the flight due to the fault of the carriers, or the flight was canceled.

A refund is guaranteed if the specific seat indicated on the ticket is not presented. Another reason for full cost recovery is the replacement of a bus with soft reclining seats for a general type bus.

Sometimes breakdowns occur along the way, which makes it possible for passengers to receive money for a ticket (with the exception of the amount of the ticket spent on the journey).

International shipping has its own characteristics. In this case, the conditions of individual carriers are taken into account.

If it is not your fault that you could not use your ticket for its intended purpose, and the flight did not take place due to the fault of the carrier, you are required to return the full cost of the ticket, including the commission fee, reservation and other services.

How to return an e-ticket for a regular bus?

To return an electronic ticket, you do not need to contact the ticket offices of the bus station.

To cancel electronic tickets, proceed as follows: go to the "personal cabin" (to do this, enter your login and password), then enter the "My orders" field and "Return ticket".

After completing all these operations, you will see the "Application for a refund" form.

Enter all required information in the fields of the form. Be sure to indicate the ticket number and seat on the bus (in case of purchasing and returning several tickets at the same time).

Check your entries and click Submit. After that, your application will go to the online store, about which you will receive a notification.

The rules for returning regular and e-tickets are almost the same e.

The only difference is that in the first case, the money is returned at the ticket office of the bus station in cash, and in the second case, by transfer to the card with which the purchase was made.

Three to five banking days are allotted for a refund for an electronic ticket.

When the flight did not take place due to the fault of the carriers or due to a technical malfunction of the transport, the funds spent on the purchase of the ticket will be returned in full (Article 23 of the Charter of Road Transport of 08.11.2007).

The following funds are non-refundable: commission fee for the advance sale of the ticket and agency fee, commissions when using various payment systems.

If the initiative to return tickets to the box office comes from the passenger, he can receive back the following amount:

• If you contacted the ticket office two hours before the start of the flight, no commission will be charged;
• When you return your ticket two hours before the departure of the bus, you can expect to receive 85% of its value;
• Going to the ticket office within two hours after the departure of the bus, you will receive 25% of the amount spent on its purchase (if there is a valid reason for missing the flight, documented);
• If you did not have a good reason, you can count on a return of only 30%;
• By contacting the cashier in three hours, you will definitely receive a negative answer.

When you apply for a refund online, be prepared for an additional fee of 5.26%.

The procedure for refunding money to the buyer if he returned the ticket back to the transport company

There can be a huge number of reasons for missing the desired flight: a banal delay, illness, a change in plans, etc.

Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight.

Flight late

You late? Take your time to change your route and head to the bus station. If no more than three hours have passed since the departure of the bus, you are guaranteed to receive compensation - 75% of the ticket price. By the way, for the carriage of luggage you will receive the same percentage of return.

If you want, buy a new ticket for the next flight.

For the exchange of a ticket for a missed flight for a new one, you will additionally pay 25% of the total ticket price.

If your pass was more than three hours, you can not count on a refund.

You changed your mind about going, but you want to return the money back, what should you do?

Apply two hours before the flight - get 95% of the ticket price. If there are less than two hours left before the departure of the bus, you will receive 85%.

The reason for missing the flight is an unexpected illness. Is it possible to receive compensation under such circumstances?

If you suddenly fall ill unexpectedly or something unpredictable happens, contact the ticket office of the station within three days. Given these circumstances, you are required to return 75% of the ticket price and the amount spent on baggage allowance.

If you wish, you can simply change your ticket for a new flight, and you will have to pay an additional 25% of the ticket price.

Left the bus?

Such situations are also possible on the way. What should a passenger who has left the bus do? To the chagrin of passengers who lagged behind their bus during the next stop, it should be noted that there will be no compensation, even for the path that you did not have time to travel.

In what cases is it possible to get the full price of the ticket?

Guaranteed to get a full refund you can:

• When a flight is cancelled;
• If the departure of the flight is postponed by the carrier to a later time;
• Instead of a bus with soft seats, as previously stated, a regular mode of transport is sent on the way;
• The passenger seat indicated on the ticket is occupied by another person;
• If the bus stopped without completing the trip to the end, passengers will receive compensation only for the segment of the journey that the transport did not complete.

For tickets Volzhsky bus station there are special conditions for the return of the ticket:

Ticket refund is made ONLY ON THE WEBSITE OR IN THE MOBILE APP. Cashback NOT PROVIDED.

To return an electronic ticket through the website, on the "My tickets" page, click the "Return ticket" button next to the ticket to be returned.

The refund amount is calculated automatically based on the departure date and the current flight status.

Before departure returns can be made for 20 minutes before direct dispatch.
After departure returns can be made within 3 hours, but not earlier than 20 minutes after departure. When issuing a ticket refund operation (clicking "Return ticket"), you will have the option of a refund:

Ticket return policy

According to Article 23 of the Road Transport Charter of November 8, 2007, if the flight is disrupted for technical reasons or the flight is delayed by more than an hour, the fare will be refunded in full. The agency fee for the Internet sales service, the commission fee of the bus station for the advance sale (if any), as well as possible commission fees of the payment systems with which the user made the payment, are non-refundable.

If a ticket refund is initiated by a passenger, the following deductions are made from the refunded fare:

1. Ticket refund more than 2 hours before departure - 5%
2. Ticket refund within 2 hours before departure - 15%
3. Ticket refund within 3 hours after departure - 25%
4. 3 hours after the departure of the bus, a refund for the ticket is not made

Refund of an electronic ticket through the website

To apply for a ticket refund through the website, on the "My tickets" page, click on "Return ticket" next to the ticket that needs to be returned.

The refund amount is automatically calculated by the bus station based on the date of application, departure date and current flight status. When processing a refund request, the ticket will be refunded at the bus station automatically.

When issuing a ticket refund operation (clicking "Return ticket"), you will have the option of a refund:
- to the card (the term of enrollment is 3-5 working days).

IMPORTANT! If you have issued several tickets as part of one payment, the operation of returning to a bank card must be carried out separately for each ticket.

If the funds on the balance of the personal account were used when paying for the ticket, then when issuing a refund, the funds will be credited back to the balance of the personal account.

• To withdraw funds from your personal account, you need to send a request in a free form indicating the phone number and account number to e-mail: ( Sample letter: I ask you to return the money to the card, account number: ____, phone: _____.) This operation can be performed no later than 1 hour before the flight departure. After submitting an application, funds are credited to the buyer's card only 3-5 days after the transfer.

A refund to a bank card is also possible by submitting an application at the ticket office window of the bus station. An application is accepted if the passport data of the person who presented the passport matches the passport data specified in the electronic ticket.

Less than 1 hour before the departure of the flight, a ticket refund is issued only by submitting an application at the ticket office of the bus station.

Refunds to the mobile phone account are carried out upon a written application, within 5 working days.

Return tickets at the bus station

To return an electronic ticket through the ticket office of the bus station, you will need to present a passport in the name of the passenger indicated on the ticket, as well as fill out an application for a refund. The application form can be completed in advance by downloading it from our website.

The transfer of money to the buyer will be made by us after receiving an application for a refund from the bus station.

ATTENTION! The ticket office of the bus station only accepts return applications. The money for the ticket at the box office is non-refundable!

Ticket exchange

The bus station's ticket exchange technology is not supported. If there is a need to exchange a ticket for another one, it is necessary to return the ticket in accordance with the rules of passenger transportation, withholding the commission fee and the advance sale fee, and then purchase a new one. We recommend using a refund to a prepaid account (balance), which will allow you to receive money with minimal delay and use it for a new purchase.