Return an e-ticket for the bus how much you lose. I missed the bus, can I return the ticket?

In what cases the passenger can return the funds for the ticket and in what terms, we understand in our constant section "Question and Answer". 1 What should I do if I miss my flight? If you are late for the flight by no more than three hours from the moment the bus departed, do not rush to throw away the ticket. You can still return 75% of its cost, noted in the information desk of the Barnaul bus station. The same amount will be refunded for luggage. If you wish, you can buy a new ticket for the next flight. You will only need to pay 25% extra for it. If more than three hours have passed since the departure of the flight, you should no longer count on compensation. 2 How to get a refund if you change your mind about going? If the passenger's plans have changed and the trip will have to be postponed, it is recommended to contact the ticket office as soon as possible. If there are at least two hours before the departure of the bus, then the money at the box office should be returned almost entirely - 95% of the ticket price.

Can I return or exchange a bus ticket if I miss it?

It is possible to return the money for the ticket in full, even with a commission fee, only in some cases. This happens when the flight is canceled or when the bus departs late, and also if the passenger is not provided with the seat indicated on the ticket. Also, the cost of the ticket must be refunded if you were given a seat on a general type bus, and the ticket was sold on a bus with soft folding seats.
If the bus movement was stopped in the event of a breakdown or some other reason through no fault of the passenger, then the cost of the ticket must be refunded, except for the part of the journey that has already been traveled. As for international flights, the rules for reissuing and returning tickets depend on the conditions put forward by each specific carrier.

How to return a bus ticket

Due to technological limitations, the return through the site stops 10-15 minutes before the bus departure. If the bus station allows us to find out the current status of the flight, then a return through the site for cancellation or disruption of the flight is possible even after the departure time. In other cases, the return procedure at different bus stations is different.

We recommend that you go to the page of the bus station from which the ticket was purchased and familiarize yourself with the return rules set out there. To apply for a refund through the website, on the "My tickets" page, click on the icon next to the ticket you want to return. After filling out and submitting the application, the “Refunds” tab appears on the “My Tickets” page, where you can track the status of your application.

Immediately after submitting the application, our system tries to process the ticket refund using the bus station database.

Rules for travel, purchase and return of tickets

After all, no more than 3 hours have passed since the departure of the flight, the transport company will return up to 75% of the ticket price, or help book a seat on the next flight. If you apply later than this time, then you should not hope for compensation. It is better if the delay became known, at least 30 minutes before the flight departure.

Info

In this case, you can count on compensation up to 90% of the cost of the trip. A prerequisite is to call the hot number of the transport company and report the delay and its reason. The law also provides for substantial compensation for the cost of a ticket in case of health problems or an emergency.

Return bus ticket

To return an electronic ticket, you will need to present a passport in the name of the passenger indicated on the ticket and a printed ticket itinerary receipt. You will most likely be asked to fill out a return application. The application form can be completed in advance by downloading it from our website.

Attention

Return Application Form The transfer of funds to the buyer will not be completed until our returns service receives a copy of the return application. Ticket exchange Ticket exchange technology is not supported by bus stations. If there is a need to exchange a ticket for another, you must return the ticket, and then purchase a new one.

If the passenger missed the bus or simply changed his mind about going

Bus station timetables and bus ticket sales Support service: 8-800-700-5787 from 5:00 to 22:00, Saturday, Sunday - from 4:00 to 16:00 (Moscow time) Ticket return rules According to article 23 of the Road Transport Charter dated November 8, 2007 in case of a flight disruption due to technical reasons or a flight delay of more than an hour, a full refund is made. If a ticket refund is initiated by a passenger, the following deductions are made:

• Ticket refund more than 2 hours before departure - 5%
• Ticket refund within 2 hours before departure - 15%
• Ticket refund within 3 hours after departure - 25%
• 3 hours after the departure of the bus, a refund for the ticket is not made

The refund amount is calculated from the bus station tariff, and not from the final ticket price. Thus, the agency fee is not included in the refund amount.

Bus station

If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a refusal, can receive compensation in the amount of 100% of the ticket price. 3. Rules for refunding tickets for international routes by UAB “TOKS” buses 1. In case of cancellation of a trip more than 30 minutes before the bus departure, 80% of the trip cost is refunded.

2. If you cancel a trip less than 30 minutes before the specified trip, as well as after the departure of the bus, the money for the unused trip will not be returned. 3. If the departure of the bus is delayed due to the fault of the carrier, the passenger has the right to refuse the trip and, by presenting a ticket with a refusal, can receive compensation in the amount of 100% of the ticket price. Lost or damaged tickets will not be refunded and duplicate tickets will not be issued.

Is it possible to return a bus ticket

Ticket refund at the box officeRefund can be partial or full. Note. Sometimes return conditions may vary. Detailed information can be found in the flight description (in the My tickets section under the Order Details link) and on the e-ticket. Refund of partial ticket price The amount you will receive depends on the time of ticket refund:

• two hours before departure or earlier - 95%;
• within two hours before the flight departure - 85%;
• within three hours after departure - 75%;
• more than three hours after departure - a refund is not possible.

Refund of the full ticket price The full ticket price is refunded if:

• Flight cancelled.
• The flight was delayed by more than one hour.
• The seat indicated on the ticket was not provided by the carrier.
• The carrier offers travel at a lower price than the purchased ticket.

I missed the train, can I return the ticket?

If the operation was successful, then we receive the estimated amount of the refund from the bus station and transfer it to the buyer within a few minutes. If the payment was made from a bank card, then the return to the card should be expected in 1-5 days after the transfer. Deadlines are out of our control. Returning tickets at the bus station The procedure for returning tickets at the bus station is determined by the bus station itself and therefore it is different at different bus stations.

For example, at the bus station in Novosibirsk and the bus stations of the Primorsky Territory, refunds at the box office are not performed at all. The exact return procedure is described on the page of the bus station. We strongly recommend that you familiarize yourself with this information before your trip. To return and exchange tickets purchased on our website, you must contact the address indicated on the page of the relevant bus station.

Can I return my ticket if I miss the bus?

After clicking the Create button, the service will tell you exactly how you can return the ticket:

• Yandex.Buses will send the request to the carrier. After processing it, the service will return the money to the card with which the order was paid.
• At the register.

When returning a ticket through the box office, you can get a refund in cash, but this is not always possible. If you can't get cash, fill out an application or put a return mark on the ticket. Based on the document, the service will transfer the money to the bank card with which the order was paid. The rules of the bus station determine the type of document:

• Application - when the station staff sends it to Yandex.Buses, the service will return the money to you.
• Refundable ticket.

The procedure for refunding bus tickets is regulated by the following legislative acts:

1. Federal Law of 08.12007 No. 259 "Charter and urban ground electric transport". P. 1, Art. 23 defines the situations in which the fare is refunded, as well as possible deductions depending on the time the passenger contacts the cashier. According to paragraph 2 of Art. 23, the money is refundable within 10 days from the date of application.
2. Law of the Russian Federation of 07.01992 No. 2300-1 "On Protection of Consumer Rights". According to Art. 31, the return of money paid for an unfulfilled contract is subject to satisfaction within 10 days from the date of presentation.

There are a lot of situations in which the trip may not take place, for example, illness, being late, changing plans, technical problems with the vehicle, etc. In some cases, they are returned in full, and in others only partially.

Travel document purchased at the box office

You can make a return purchased at the checkout as follows:

• go to the bus station where the tickets were purchased;
• present the original passport the passenger in whose name the travel document was issued, as well as himself;
• fill in for return.

However, the return procedure is determined by the bus station independently, so it may differ from the one shown. You can find out the exact return algorithm on the bus station page or in the itinerary receipt.

E-ticket

The easiest and fastest way to return a ticket is through. It should be noted that 10-15 minutes before departure it becomes impossible to return the ticket remotely.

To make a return, you must:

• go to "Personal account" using login and password;
• select the "My Orders" tab;
• click the "Return ticket" button next to the travel document that is being returned;
• you need to fill out the request form for a refund, as well as indicate the ticket number and seat;
• check data, then select the "Submit" button;
• application sent which will be notified.

The funds will be returned within 3-5 business days to the card with which the purchase was made.

Amount to be refunded

The following amounts are eligible for refund:

1. 100% of the travel document can be obtained if:
   • flight cancelled;
   • the departure time has been postponed by more than one hour;
   • the bus with soft seats was replaced with a regular one;
   • the seat specified in the travel document is occupied;
   • if the path is not completed completely, compensation is due only for the segment not traveled.
2. 95% due if the refund is made more than two hours before the flight;
3. 85% of the cost will be returned if you contact the ticket office within two hours before the bus departure;
4. 75% to if:
   • the passenger applies within three hours after the vehicle has left the bus station;
   • if the passenger did not use the ticket due to illness or accident, then he can apply to the ticket office within three days after the flight;
5. 0% if more than three hours have passed.

It should be emphasized that even upon receipt of the full cost of the ticket, the funds for pre-sale payment, agency fee, payment system commissions are not refundable.

In cases where the flight did not take place due to the fault of the carrier and the passenger is offered a seat on the next flight at a lower cost, he can count on a refund of the difference. If he is given a ticket in exchange at a higher price than the one originally purchased, then the passenger does not make an additional payment.

What to do in case of delay?

If you are late, you should immediately contact the ticket office of the bus station. In that case, if the bus left less than three hours ago, a compensation of 75% of the cost is due travel document. If baggage transportation was paid separately, then the same percentage can be returned for it. If desired, the passenger has the opportunity to purchase a ticket for the next flight. Also, the ticket can be exchanged, but in this case it is necessary to pay 25% of its cost.

It should be emphasized that if the delay is more than three hours, then it will not be possible to return the money.

If the passenger is late for the next stop during an intercity flight, then it will not be possible to return the money for the part of the journey that has not been traveled.

Ticket exchange

The operation of ticket exchange by bus stations is not supported. If there is a need to exchange a ticket for another, you must perform a ticket return operation, and then purchase a new ticket. We recommend using a refund to a prepaid account, which will allow you to receive money with minimal delay and use it for a new purchase.

Ticket return policy

Making a return at the bus station

The procedure for returning tickets at the bus station is determined by the bus station itself and therefore it is different at different bus stations. For example, at the bus station in Novosibirsk and the bus stations of the Primorsky Territory, refunds at the box office are not performed at all. The exact return procedure is described on the page of the bus station and in the itinerary receipt. We strongly recommend that you familiarize yourself with this information before your trip.

When returning an e-ticket at the bus station, you will need to present the original identity card in the name of the passenger indicated on the ticket and a printed ticket itinerary receipt. You will most likely be asked to fill out a return application. The application form can be completed in advance by downloading it from our website.

The transfer of money to the buyer will be completed no earlier than our return processing service receives a copy of the return application.

Return of insurance policies

If you purchased an additional insurance policy along with the ticket, then when you return the ticket through the website, the cost of the insurance policy will also be returned to you. Refunds are made without deductions. If the return was made at the bus station, then after the return is made, you should contact us and notify us of the need to return the policy.

Solving problems with returns

For questions regarding ticket refunds, please call 8-800-700-5787 (during business hours), or leave a message on the website (24 hours a day). Remember that the time during which a return is possible is legally limited and it is not worth delaying the appeal. If the money for the return is not received in a timely manner, then before contacting us, we strongly recommend that you familiarize yourself with our

During the holiday season, the issue of returning tickets for trains, planes and intercity buses is especially acute. Sometimes you have to change the date of departure, cancel it altogether, and some passengers may simply be late for departure. The network publication M24.ru decided to find out in which cases it will be possible to return the cost of the purchased ticket, and in which not.

So, in order to return a train ticket, you need to contact the cash desk of Russian Railways. In this case, it is necessary to present an identity document, which is indicated on the ticket. You can return an electronic ticket issued on the Russian Railways website in your "personal account". However, if you have already completed electronic registration, you will first need to cancel your registration, and this is no longer possible 1 hour before the train departure. The money will be transferred to the account from which the purchase was paid.

By returning a train ticket in Russia no later than 8 hours before the train departure, you can get the full fare, consisting of the ticket price and the price of the reserved seat (receipt for a seat in the car - price for the services of the owner of the car). If the ticket is canceled less than 8 hours, but no later than 2 hours before the departure of the train, the full cost of the ticket and half the cost of the reserved seat will be refunded. And if you return the ticket less than 2 hours before departure, you can only count on compensation for the cost of the ticket. With an even shorter period before the departure of the train, a refund is made in a claim procedure.

For trains to the CIS countries, Latvia, Lithuania, Estonia and Abkhazia, the return periods for tickets are different. Not later than 24 hours before departure, you can return the entire fare; no later than 6 hours - the cost of the ticket and half the cost of the reserved seat; no later than 3 hours after departure, as well as due to illness or accident, the cost of the ticket will be paid, the cost of the reserved seat is not refundable.

For tickets for trips to foreign countries, the entire amount can be returned no later than 6 hours before the train departure. If you apply later, the money will not be returned to you. At the same time, refunds for unused e-tickets are made only on the territory of the Russian Federation.

There are also special rules for the refund of tickets for long-distance and international buses. They are described in the Charter of Road Transport and Urban Ground Electric Transport. According to the document, the passenger has the right to return the ticket minus 25 percent of its cost in case of being late for the departure of the vehicle within three hours or due to illness, accident within three days from the moment of departure. With a 25% surcharge in these cases, you can get a ticket for another bus.

If you return the ticket to the box office no later than two hours before departure, you can get the fare minus 5 percent. If you return the ticket later, but before the departure of the bus, you can count on compensation minus fifteen percent. The money must be returned within 10 days.

You can get back the full fare in the following cases: cancellation of the departure or delay of the departure for more than an hour; providing the passenger with a seat at a lower price or not providing the seat indicated on the ticket. If you agree to travel at a lower price, you can get the difference between the tickets, and if you are provided with a vehicle with a fare at a higher price, you can travel without additional payment.

With air tickets, everything is more complicated, since the amount of compensation for a returned ticket depends on its fare. As a rule, the cheapest tickets have the strictest conditions for refunds. This means that they are either non-refundable at all, or a large amount is withheld upon return - up to 90 percent.

In other cases, airlines can refund the cost of the ticket, but with a fine (its size must be found out in each case). Some carriers can also refund "non-refundable" tickets if you were denied a visa. In addition, travel agencies that sell plane tickets have their own commission.

More about companies that do not want to return the full cost in the "Moscow Patrol" program on May 27 at 22.45.

If a ticket refund is initiated by a passenger, the following deductions are made:

• Ticket refund more than 2 hours before departure - 5% of the fare.
• Ticket refund within 2 hours before departure - 15% of the fare.
• Ticket refund within 3 hours after departure - 25% of the fare.
• 3 hours after the departure of the bus, a refund for the ticket is not made.

If the refund is made after the departure of the vehicle, you must first make a mark on the electronic ticket with the administrator (dispatcher) of the bus station from which the flight is operated, and then issue a refund on the ticketonbus.ru website. In the event of a flight cancellation, 100% of the ticket price will be refunded. To do this, you must provide a bus ticket with a note from the bus station that the flight indicated on it really was not.

Return bus ticket

If you want to get a full refund of the purchase price, please contact the cashier no later than two hours before the departure of the bus on the route. Just keep in mind that the money that was spent on booking tickets, a commission fee or purchasing tickets at the pre-sale box office is non-refundable. In case of return of tickets less than two hours before the start of the flight, but more than 15 minutes, you can only count on 85% of the ticket price minus the commission fee;

• If you missed your flight - it's okay, a certain part of the money spent will be returned to you.
  Contact the ticket office of the bus station within three days. But you will get back only 75% of the ticket price. Refunds do not include bookings and commissions. You also have the option to change your tickets to another time.

How to return a ticket

The passenger can get back the cost of travel / baggage / carry-on baggage minus 15% of their cost:

• In case of returning the ticket to the box office less than 2 hours before the bus departure.

The passenger can get back the cost of the ticket minus 25% of the fare / baggage / carry-on baggage, or change the ticket for another bus with a surcharge of 25% of the fare / baggage / carry-on baggage:

• If the bus is late for no more than 3 hours.
• Due to illness, accident within 3 days from the date of departure of the bus for which the ticket was purchased.

Administration Return of an electronic ticket purchased on the bus station website To return and exchange tickets purchased on our website, you must contact the Bus Station Administrator.

E-ticket refund policy

When paying by bank cards, the refund amount is transferred to the same card with which the order was paid. Baggage tickets are purchased at the ticket office of the bus station. A ticket refund in your account can only be issued in the full version of the site. This feature is not available on the mobile version of the site.

In the Personal Account ("My tickets") after buying a ticket, the "Return" button appears. To return an e-ticket purchased on the site, you need to

1. Submit a return request using the appropriate form.
2. Print the Application, sign and date.
3. Scan or photograph the Application, attach a scanned copy or photo of the document for which the ticket was purchased (passport or other), attach a scanned copy or photo of the ticket.

Below on this page there will be a form for sending all documents to be returned to the manager.

Ticket return

In this case, you can return the electronic ticket and buy another one at the box office. The ticket can be returned via:

1. In the e-mail received after paying for the ticket, click the Proceed to order button.
2. On the order page, click the Return button.

You can return a ticket in the service section if you were authorized during the ordering process. To make a return:

1. Go to My Tickets.
2. Find the desired order and the ticket in it, click the Return button.

After that, a refund is issued, Yandex.Buses transfers money to the card with which the order was paid. The time of receipt of money on the card depends on your bank (from three to five days).

If within seven days the funds have not been credited to the card, contact the support service. If the return cannot be processed automatically, the Return Request window will appear.

Instructions for returning purchased tickets

Returning the bus ticket to the ticket office of the intercity / international bus station more than 2 (two) hours before the departure of the bus indicated in the schedule, the passenger will be refunded the full cost of the ticket, except for the fee for selling the bus ticket and the fee for pre-sale services and 10% from the cost of the bus ticket. Returning the bus ticket to the ticket office of the intercity / international bus station more than 10 (ten) minutes before the departure of the bus indicated in the schedule, the passenger will be refunded the full cost of the ticket, except for the fee for selling the bus ticket and the fee for pre-sale services and 20% from the cost of the bus ticket.

How to return a bus ticket

The procedure for refunding money to the buyer if he returned the ticket back to the transport company There can be a huge number of reasons for missing the desired flight: banal delay, illness, change of plans, etc. Let's look at what circumstances will lead to a refund for a ticket for a missed bus flight. Missed your flight Are you late? Take your time to change your route and head to the bus station.
If no more than three hours have passed since the departure of the bus, you are guaranteed to receive compensation - 75% of the ticket price. By the way, for the carriage of luggage you will receive the same percentage of return. If you want, buy a new ticket for the next flight.
For the exchange of a ticket for a missed flight for a new one, you will additionally pay 25% of the total ticket price. If your pass was more than three hours, you can not count on a refund.

Rules for travel, purchase and return of tickets

Instruction 1 In order to return the full fare on intercity and suburban flights, minus the pre-sale, reservation and commission fee, the passenger must return the purchased ticket to the bus station ticket office no later than two hours before the bus departure. If you wish to return your ticket less than two hours but more than 15 minutes before departure, you will only be paid 85% of the ticket price and the fee will not be refunded. 2 If you missed the bus or were unable to go due to an accident or illness, then within 3 days from the date of departure you have the right to reissue an expired ticket for the next flight of that direction or route, paying an additional 25% of its cost. In addition, you can completely refuse the trip and receive a refund in the form of 75% of the ticket price, but in this case you will not be reimbursed for the reservation and commission.

How to redeem an e-ticket for a bus

HomeFor passengersHow to return The refund of the fare for electronic tickets paid by bank cards is processed in the personal account on the ticketonbus.ru website. To return a ticket, you must fill out a standard form (download from the link), scan it, a copy of an identity document, and attach it to your personal account. Funds for an unused trip are credited to you within 3 to 30 calendar days in the same way that the payment was made.
Service and commission fees are non-refundable. According to article 23 of the Road Transport Charter dated November 8, 2007, in case of a flight disruption for technical reasons or a flight delay of more than an hour, a full refund is made.