Cruise lodge. "cruise house" mk "
Company type: outbound tour operatorLocation country: Russia
Location city: Moscow
Year of foundation of the company: 2011
Main phone: +7 (495) 109-03-33 / 8 800 100 15 33
Website: https://www.mcruises.ru/
detailed information
about the company "Cruise House":
Scale of activity:
Multipurpose cruise Russian tour operator, which implements marine technologies based on the latest technologies, river cruises and cruise packages.
Online Hypermarket of sea and river cruises, where you can select and book any cruise with other services in one Online Search in real time: a cruise with an air flight, a transfer, a hotel and other services in Russia and around the world. The company offers the widest range of sea cruises from any of the twenty-two most popular world sea cruise lines: Costa Cruises, Norwegian Cruise Line, Royal Caribbean Int., MSC Cruises, Disney Cruise Line, Carnival Cruises, Holland America Line, Celebrity Cruises, Azamara Club Cruise , SilverSea, Crystal Cruises, Seabourn, Regent Seven Seas, Star Clippers, Black sea cruises, St. Peter Line, etc., as well as a wide range of river cruises in Russia and Europe from 14 cruise companies Mosturflot, Gama, Vodokhod, Infoflot, Orthodox, Rusich, Cruisemundo and others.
The company's online system is a constructor individual tours, allowing you to book a full-fledged vacation for customers on the basis of cruises in real time. System Online Bookings of the company is directly integrated with the booking systems of the leading cruise companies, the world's leading providers of hotel systems, air ticket providers and other services, therefore displays up-to-date information on prices and availability. The entire production system of the company is integrated with other systems of the company: Master-tour, 1C, accounting, payment systems, booking systems for air tickets and hotels, which allows you to quickly and efficiently process large volumes of orders. Agencies and direct clients manage and control their reservations in the Personal Account.
Company's mission: To maximize the increase in the popularity of sea and river cruises on the market of the Russian Federation and the CIS countries as the most rational type of recreation that meets the needs of the modern consumer; contribute to the transformation of the cruise segment from individual to mass in the Russian tourist market with its technologies and high level of service.
Agency policy: The Cruise House pursues a consistent policy of strengthening ties with the agent network, offers accumulative bonus program, constantly improves the technology of information exchange between TO and TA, develops numerous online services, including offering the installation of an innovative Online search for sea and river cruises (agency version), allowing agencies to increase their own sales.
Main partners:
Sea cruises: Costa Cruises, Norwegian Cruise Line, Royal Caribbean Int., MSC Cruises, Disney Cruise Line, Carnival Cruises, Holland America Line, Celebrity Cruises, Azamara Club Cruise, SilverSea, Crystal Cruises, Seabourn, Regent Seven Seas, Star Clippers, Black Sea cruises and other.
River cruises: Mosturflot, Gama, Vodokhod, Infoflot, Orthodox, Rusich, Cruisemundo and others.
Ferries: St. Peter line.
International and Russian airlines
Hotels: Gulliver, Travco, Hotel Beds, Mikki, Expedia, and others.
Transfers individual and group in 180 countries of the world
Insurance policies with coverage of the risks of not leaving due to delays / delays in flights or ships.
Visa services.
Other services convenient for composing an individual holiday.
Important dates in the life of the company:
2019 Winner "Best IT Solution for booking cruises 2019"
2017 The best IT solution in the cruise segment of the tourism industry in the Russian Federation
2014 Best IT Development in the Cruise Industry
2013 Grand Prix "For the best innovative IT solution in tourism"
Areas of activity (types of tourism) of the Cruise House company: sea cruises, river cruises"We have created a tool that allows the agency to keep tourists from sailing on their own."
Taras KOBISHCHANOV
"Russian Express"
general manager
"Online Express" opens the whole world - no need to call the tour operator, request travel options, waste time on tedious self-assembly. You can create any tour on our platform. Moreover, according to the calculations of the agents themselves, the search time is reduced by 4-5 times.
Dmitry FOMINTSEV
"TourTransVoyage"
general manager
The lady came to this holiday with our group, and the next year we met her there as the wife of a winemaker - she received our tourists with him! Another tourist met her love - an Italian - in Venice, where the group spent only 9 hours."The winner will be the one with good prices, service, speed and technology "
Svetlana DROZDOVA
"Russian Express"
FIT department director
“The market is exactly in the sector individual tourism there was a lack of available technologies to work quickly. "Russian Express" offered them: it became more convenient for agents. They trust us with their precious VIP clients "“We have a great team - many have been working for more than 10 years, and some since the opening of the hotel”
Svetlana MIKHALEVSKAYA
Azimut Hotel Olympic
general manager
Most likely, this is the result of a stable demand for travel to Moscow from the Russians. And we have many returning guests. The Azimut chain renewed its loyalty program last year and it paid off. Although, of course, people come to us not because of bonus points, but for the sake of high level service"There are a lot of uncontrollable risks in the tourism business"
Elena VOROPAEVA
Olympus Consult
director
The main reason for the sale of the business has not changed, but the cost has dropped significantly - 10-11 years ago, the average agency price was about 2-3 million rubles, since then they have become cheaper by 10-15% annually, and now, in fact, are sold at the cost of furniture and office equipment. Average check - about 600 thousand rubles"What we came up with for selling excursions in Serpukhov can be useful to any small town"
Yuri YASHCHUK
Golden domes
director
If a city offers different prefabricated excursions and can be selected at the stage of travel planning, this may affect the occupancy of hotels, restaurants, sale of souvenirs, etc. This approach can surpass the effect of event tourism."By arranging a massive distribution of souvenirs, exhibitors themselves attract a non-target audience to their stands"
Artem CHERNYSHOV
MITT
director
An exhibition is a costly thing, so put professionals on these three days who can normally answer questions and provide the necessary information. Only in this case is there a chance that visitors will become your partners.“We are the first to offer Russian tourists celebrate New Year in Nazareth "
Anastasia STARIKOVSKY
Hotel Ramada Nazareth
international sales director
Nazareth is one of the most holy places in the world, where Jesus Christ grew up. There are many churches in the city, for example, the stunningly beautiful Church of the Annunciation with a unique mosaic depicting the Madonna and Child. The atmosphere in the city during the New Year and Christmas holidays is special"Visiting the industry exhibition by professional players has not lost its relevance"
Artem CHERNYSHOV
MITT
director
Exhibitions reflect the state of the market as a whole. The ruble is falling, there are fewer tourists. Our market is overheated, the number of agencies, tour operators is clearly excessive. It is clear that they opened in fat times, but now the situation has changed."Hoteliers have the privilege of working 24 hours a day."
Cornelia BRINKMAN
Marriott Novy Arbat, Courtyard City Center
general manager
Not all young people are ready to give up parties with friends for an unscheduled arrival, and to treat a client as the only one, even if he is checking in today for the three hundredth. This needs to be taught. Therefore, we pay a lot of attention to trainees, we rely on them."In Tottori Prefecture, you can see the real Japan"
Dina Dergunova
Frigate Aero Tours
tourism director
Hotels opened by foreigners are also in demand because many visitors to Japan face a language problem: in small towns it is difficult to speak English. Muscovites don't expect to meet Russians and usually wonder how we got here. But most of all, the Japanese themselves are surprised."Russian travel agencies are buying blocks of places for cruises to the Arctic and Antarctic"
Marina VLASOVA
Poseidon Expeditions
general manager
By the way, now is the time to offer such cruises. A few years ago, clients were surprised when we said in November that there were no more places for the New Year in Antarctica. And today the Russian market is used to the fact that these trips need to be booked in a year and a half."The arrival of Hilton in the regions is shaking up local hotels"
Vladimir Ilyichev
Hilton Worldwide in Russia and the CIS
managing director for development
Frankly, we are pushing tourists to make direct bookings on our websites. After all, when accessing online services, members of the loyalty program do not receive bonus points. In addition, on our official resources, the price is 2-3% lower"The key trend of the hostel market is blurring the boundaries between formats"
Natalia ROSENBLUM
Top Hotel Experts
managing partner
Whatever locality There was no talk, for the development of hostels there should initially be both business and tourist life. If they go to the city only on a business trip, then people are limited to old hotels and hostelsInfoflot is a supermarket that offers more than 3 thousand river and sea cruises
Andrey MIKHAILOVSKY
"Infoflot"
CEO
We have over 6 thousand agencies throughout the country. I think we managed to achieve this result, because we ourselves started as an agency, we are familiar with all the difficulties that stand on this path. Accordingly, we know ways to overcome them."We collected the hotel for the opening, like a debutante to a ball"
Svetlana MIKHALEVSKAYA
Holiday Inn Express Moscow Paveletskaya
general manager
The Holiday Inn Express brand standards are spelled out in principle new format service. For example, we do not have a division into office functions and work in the F&B field. That is, any employee must be able to accommodate a guest, pour coffee for him, and warm up the soup.
CHOOSING A CABIN ON A CRUISE LINER So, you have decided to go to cruise trip : decided on the route, cruise company and liner, but suddenly faced a choice: which cabin to choose? Especially for those who are tormented by the difficulties of choosing, we have prepared an overview of the types of cabins and the differences between one type of cabins from another. Let's note right away: the cabins on modern liners are not inferior in their convenience (and in some cases even surpass) the rooms in hotels, as well as the liners themselves are floating hotels. All cabins, contrary to popular belief, are located above the waterline, that is (if you compare with the hotel) are located on the fourth floor of the building. Below there are only technical decks, isolated from the passenger part of the vessel. It is also important to note that all cabins have absolutely everything for a comfortable stay: bathroom, TV, comfortable berths, wardrobes, air conditioning. INNER CABIN The size of such a cabin is about 16-17 sq.m. Occupancy: from 2 to 4 people. The cabin has one double bed (which, if desired, can be split into two separate beds). Additional seats, as a rule, are folding, and they are called "pulmans". CABIN WITH WINDOW A cabin with a window of about 16-22 sq.m. The undoubted plus of such a cabin, as it is already clear from the name: the presence of a window. It often happens with a living area, that is, in addition to beds and Pullmans, the cabin can have a cozy sofa with a table and chairs. Capacity from 2 to 4 people. CABIN WITH BALCONY A cabin of this type, with the same space and equipment, can completely change the perception of a cruise. The balcony is divided from the cabin itself by large sliding glass doors, and on the balcony itself there are a couple of sun loungers, a table and a beautiful sea view. There is a lot of light in such a cabin. On the balcony you can sunbathe, read a book or have a glass of champagne and just enjoy the wonderful sea air and amazing views. SUITES The size of such a cabin is approximately 26 to 56 sq. m. Here, most often, there is a private balcony or terrace.In addition to a convenient location on the ship and stylish design, the suites have a special feature - in addition to the general standard set of services, their cost includes special options. Sometimes it includes a welcome bottle of champagne and fruit, a special dining restaurant, special events, butler service, special check-in and drop-off procedures, and much more. As a rule, on each ship there are several types of suites, differing in size and cost. GARDEN VILLA (only on the ships of the Norwegian Cruise Line) It can hardly be called a cabin, because garden villa consists of several rooms, or even a couple of floors. Its area can be up to 500 sq. M. There is a separate pool, jacuzzi, private winter Garden, outdoor dining area. There is usually a very thoughtful, stylish interior, several large bathrooms, several bedrooms and TVs, high-speed Internet and other joys of civilization. These rooms also include a special concierge service and personal butler. STUDIO (only on the ships of the Norwegian Cruise Line) Cabin for those who travel alone. Its area is 9 sq.m., on which all the standard equipment of the cabin fits compactly: a bed, a flat-screen TV, and very unusual lighting in such a cabin. The main plus of the studio: its price. After all, such a room is much cheaper than a standard cabin. All studios are united by a common living room, where there is a bar and two large TVs and comfortable armchairs for spending time together, here you can read a book or just enjoy a drink before dinner. So, we hope that our review helped you figure out and decide which type of cabin suits you best. Well, you can always choose a cruise on our website with a unique service that allows you to book not only the category of cabins, but also rooms in real time, unlike other cruise Russian tour operators:
